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Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Position Summary: 

At Kemper, a Casualty Adjuster - Unrepresented is responsible for the investigation, evaluation, and negotiation of non-attorney represented injury claims with varying degrees of complexity and injury severity. This position necessitates strong analytical abilities, attention to detail, and the ability to operate independently and as part of a cohesive team.

Position Responsibilities:  

• Conduct investigation of varying complexity, unrepresented casualty, physical and property damage claims, utilizing investigative tools, based on claims and state regulatory guidelines and procedures established by the department.
• Develop a comprehensive strategy to identify and resolve coverage, liability, injury, and property damage claims, efficiently and accurately.
• Conduct detailed injury-specific research and interpret related statutory provisions and case law relating to any injury claimed.
• Review medical records, bills and other information provided to determine general and special damages.
• Develop and maintain rapport with claimants and insureds, keeping them informed of the claim process and options for efficient resolution.
• Examine all provisions, endorsements of the claim policy and other records to verify applicable insurance coverage and make financial decisions within authority limits.
• Thoroughly document the progression of each claim and set bodily injury reserve, ensuring an accurate and organized record.
• Collaborate with various departments to efficiently move claim towards the final resolution.
• Performs other duties as assigned.

Position Qualifications:  

• A high school diploma or equivalent is required.
• A minimum of two years of claims handling experience.
• Proficiency with basic computer skills including Microsoft Office Suite products and web-based applications.
• Must obtain and maintain state licensing, where applicable.
• Initiative, sound judgement, and discretion
• Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims.
• Time management skills ensuring deadlines are met for claim resolution.
• Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts.
• Effective communication skills, both verbal and written, to interact with various stakeholders.
• Excellent customer service skills.
• Strong negotiation skills are crucial for resolving disputes and reaching agreements.

The range for this position is: $54,800-91,400. Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.