Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the service:

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

About the role:

Assist people using our services to:

• Manage and improve their own physical and mental well-being

• Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions.

• Live more fulfilling lives and develop new meanings and purposes

• Take control over their life, through their own choices and decisions

Ensure the safe running of the service:

• Assess resident wellbeing and welfare on an ongoing basis

• Keep our service compliant with legal regulations

• Provide a safe, respectful environment

Keywork:

• Oversee your own caseload of sessions

• Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels

• Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations

• Complete a range of activities during and around sessions

• Ensure positive risk assessments are created and implemented in line with our policies and procedures

• Signpost people we support to other services for additional support

• Maintain the health and safety of the building

• Support the team with daily planning

Manage your own workload:

• Plan and carry out your core areas of responsibility

• Complete accurate and timely computerised records via our database

• Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service

• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues

• Keep up to date with organisational developments

To Succeed in This Role, You’ll Need:

• Ability to communicate effectively at all levels

• Ability to respond compassionately to sensitive and complex issues 

• Able to motivate, support and advocate for people using services 

• Able to work effectively unsupervised and as part of a team 

• Able to keep good and accurate records 

• Ability to plan and prioritise workload 

• Good interpersonal and listening skills 

• Able to keep good and accurate records 

• Ability to plan and prioritise workload 

• Able to demonstrate a commitment to self-development & training 

• Able to demonstrate personal & professional integrity 

• Ability to work under pressure 

• Good IT skills, including in Word, the use of databases and email 

• Able to work flexibly to meet the needs of the Service and people using services 

• Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night 

To view the full job and person specification, please click here.

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: