Why this role matters

When most people are asleep, some of the most important support work is just beginning.

For people experiencing homelessness, the overnight hours can be isolating, uncertain and challenging. Having a safe place to stay and someone they can rely on can make all the difference. As a Casual Night Shift Support Worker with The Salvation Army, you will help provide safety, stability and hope when it is needed most.

Working within our Hospital Discharge Program in Adelaide, you will support people who are rebuilding their lives and working towards a more positive future. Through genuine connection, practical assistance and compassionate support, you will play an important role in helping residents feel safe, valued and empowered to move forward.

About the role

We are seeking compassionate, reliable and resilient support workers who are available to work active overnight shifts within our 24/7 supported accommodation service. This role is primarily focused on night shift coverage, with active shifts worked between 11:00pm and 7:00am. There will also be opportunities to pick up morning shifts (7:00am to 3:00pm) and afternoon shifts (3:00pm to 11:00pm) during leave coverage.

Working overnight, you will be a reassuring presence for residents, responding to client needs, conducting wellbeing checks, providing practical support and helping maintain a safe and welcoming environment. Every shift presents an opportunity to make a meaningful impact in someone's life while working alongside a passionate and supportive team.

This casual position within the Hospital Discharge Program, reports directly to the Program Manager. Pay is in accordance with a SCHADS Level 3.

How you will make an impact

• Build positive and professional relationships with residents
• Provide practical and emotional support to people experiencing homelessness
• Support residents to develop independent living skills and work towards their goals
• Conduct wellbeing checks and respond appropriately to client needs
• Assist with crisis intervention and de-escalation where required
• Maintain accurate case notes and client documentation
• Support the safety, presentation and day-to-day operation of the accommodation site
• Assist with transport and other practical support activities as required
• Work collaboratively with colleagues to deliver high-quality, person-centred support
• Create a safe, welcoming and respectful environment for all residents

What you will bring

• Certificate IV in Community Services, Alcohol and Other Drugs, Mental Health, or a related qualification
• Previous experience working within homelessness, community services, crisis support, residential care or a similar environment
• Understanding of trauma-informed practice and the impacts of trauma
• Knowledge of the challenges faced by people experiencing homelessness
• Strong communication and relationship-building skills
• The ability to work independently and confidently during overnight shifts
• Sound judgement and the ability to remain calm in challenging situations
• Strong organisational, documentation and time management skills
• A genuine commitment to person-centred, inclusive and culturally safe practice
• Current SA Driver's Licence
• Current SA Working with Children Check
• Current First Aid Certificate

What we offer

• Salary packaging benefits of up to $15,900 tax free per year
• Entertainment benefits of up to $2,650 tax free per year
• Employee Assistance Program providing confidential counselling and support
• Financial, retail and lifestyle discounts
• Discounted health and fitness memberships through Fitness Passport
• Ongoing learning and professional development opportunities
• A supportive, inclusive and values-driven team culture
• Meaningful work that creates real impact within the community
• The opportunity to be part of an organisation committed to supporting people when they need it most

How to apply

If you are passionate about supporting people experiencing homelessness and available to work active overnight shifts, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration