Location

ST. LOUIS, MO 63108

Scheduled Hours

40

Position Summary

The Hermann Center is seeking a Family Support and Care Coordinator (Case Worker/BSW) to provide intake support, care coordination, resource navigation, family support, and case management services for young children, pregnant and postpartum individuals, caregivers, and families receiving services through the Hermann Center and Synchrony programs.

This position serves as an important bridge between families, clinical providers, psychiatry, community resources, and support services. The Family Support and Care Coordinator will assist families in navigating behavioral health, developmental, educational, medical, child welfare, and social service systems while helping reduce barriers to treatment participation and supporting engagement in services.

The position will work closely with the Clinical Program Manager, therapists, psychiatrists, peer support specialists, community program staff, and research personnel to ensure that families receive coordinated, family-centered care. The role will be particularly important in supporting families involved with the County Services Fund (CSF), foster care, adoption, guardianship, court systems, and other community-based services.

As the Hermann Center continues to grow, this position may also provide caregiver support, parent education, and other family-focused services under appropriate supervision and training. The role offers opportunities for professional growth within an interdisciplinary academic medical center committed to early childhood mental health, family-centered care, innovation, training, and community impact.

The ideal candidate will be passionate about supporting young children and families, skilled in building relationships with caregivers, and knowledgeable about community resources and systems of care.

Job Description

Intake, Screening, and Triage

• Conduct intake interviews and gather psychosocial information from caregivers.
• Assist with triage and determination of appropriate Hermann services.
• Coordinate referrals to therapy, psychiatry, parent support, and community services.
• Support intake processes for pregnant and postpartum individuals.
• Assist with identifying urgent needs and connecting families with appropriate supports.

Family Support and Care Coordination

• Provide family-centered support to caregivers.
• Assist families in navigating healthcare, educational, developmental, and social service systems.
• Provide support related to foster care, adoption, guardianship, and court-involved situations.
• Facilitate communication among families and providers.
• Assist families in addressing barriers to treatment participation.
• Work closely with Peer Support Specialist.

Resource Navigation and Case Management

• Connect families with community resources.
• Assist with public benefits, housing, transportation, childcare, food security, and other social determinants of health.
• Support County Services Fund (CSF) service delivery and documentation.
• Maintain knowledge of community resources available to young children and families.

Program Support and Documentation

• Track referrals and outcomes.
• Maintain required documentation.
• Assist with program evaluation and research activities.
• Participate in multidisciplinary team meetings.
• Support quality improvement initiatives.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 
• Equivalent of a bachelor’s degree in a health-related field, such as social work, counseling, sociology, or psychology. Applicants with bachelor’s degrees in other fields may be considered with sufficient case management experience.
• Bilingual applicants are strongly encouraged to apply.

About the Hermann Center

The Hermann Center for Child and Family Development at Washington University School of Medicine provides innovative, relationship-based behavioral health services for young children, pregnant and postpartum individuals, caregivers, and families. The Center integrates clinical care, research, training, community partnerships, and dissemination efforts to improve the mental health and well-being of children during the earliest years of life.

The Hermann Center serves children from birth through age six and their caregivers through a range of evidence-based interventions, including infant and early childhood mental health services, parent-child therapies, parenting interventions, psychiatric services, and family support programs. The Center also provides specialized services for pregnant and postpartum individuals, foster and adoptive families, and children experiencing developmental, behavioral, emotional, and trauma-related concerns.

As part of Washington University School of Medicine and the Division of Child and Adolescent Psychiatry, the Hermann Center is committed to advancing innovative models of care, training the next generation of professionals, integrating research and clinical practice, and improving access to high-quality services for children and families throughout the St. Louis region.

Preferred Qualifications

Education:

Bachelor's degree - Social Work

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Working With Community Organizations (1 Year)

Skills:

Behavioral Health, Case Management, Community Resources, Computer Literacy, Document Organization, Family Support, Intake Process, Interpersonal Communication, Referral Coordination, Social Work, Working with Children

Grade

C08-H

Salary Range

$21.33 - $31.98 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.