Member of incoming call group which responds to and distributes incoming calls to the respective departments / employees.

Member of the Zendesk ticket system:

               Responding to ticket requests as assigned by the coordinator

               Responding to carrier requests for agent and agency licenses as assigned by the licensing and contracting coordinator.

               Support for:

•    Agent Terminations of logins and appointments
•    Resolve appointment and login issues
•    New and existing agent appointment and login requests

Compensation: The base salary range for this role is $18–$22 hourly.  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.