The Capacity Management Specialist supports the Nurse Manager with departmental operations of the Patient Flow Management Center. The Capacity Management Specialist interacts with the department staff, medical personnel and other team members to achieve optimal patient throughput. The Capacity Management Specialist supports department efforts in managing Admissions, Transfers, and Discharges (ADT) for internal and external customers.
 

Position Summary

The Capacity Management Specialist contributes to the ongoing operations of the department and collaborates with other patient care departments/areas that impact (ADT) performance.
Receives transfer requests from referring facilities and coordinates patient transfer to our facility using excellent customer service skills with all callers. Facilitates all communication between referring and receiving hospitals/physicians in a professional and effective manner. Enters information into the database, as it occurs, for creation of real time data with a high degree of accuracy. Documents all required information pertaining to the patient transfer process accurately and thoroughly.
Applies approved clinical criteria to evaluate appropriateness of transfer and level of care.
Maintains knowledge base of processes and systems by attending meetings and reviewing training materials and identifies, addresses, and works to resolve system problems impacting transfers. Escalates issues as appropriate to management.

Minimum Qualifications
Bachelor's degree in nursing (BSN) required; current license as a registered nurse from the State of Ohio Board of Nursing required; a minimum of two years experience in a clinical nursing capacity required; demonstration of leadership and management skills preferred.