Title:

Cancer Prevention Associate I -Bilingual

Job Type:

Regular

Company:

Health Research, Inc. (HRI) Roswell Park Division

Department:

New York State Quitline

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

About the Role

Do you enjoy helping others make positive changes in their lives? As a Quitline Coach, you’ll play an important role in supporting individuals who are ready to stop smoking and improve their health.

In this position, you’ll be one of the first points of contact for people reaching out to the New York State Smokers’ Quitline. Through compassionate conversations, education, and encouragement, you’ll help callers navigate their quit journey while connecting them with the resources and support they need.

This is a great opportunity for someone who is passionate about public health, enjoys meaningful one-on-one interactions, and wants to make a difference every day.

Salary Range: $44,838 – $57,232

What You'll Do

Respond to smoking cessation inquiries from individuals across New York State
Provide peer coaching, guidance, and encouragement to support callers in reaching their tobacco-free goals
Share information and connect individuals with available smoking cessation resources and services
Document interactions and maintain accurate records to support program tracking and reporting
Monitor and follow established program standards and quality measures
Serve as a knowledgeable resource on Quitline services, processes, and current protocols
Support the day-to-day operations of the New York State Smokers’ Quitline program
Follow organizational policies and procedures while delivering exceptional customer service

What You'll Bring

You may be successful in this role if you:

Enjoy helping people through coaching, education, or customer support
Communicate with empathy, patience, and professionalism
Are comfortable speaking with individuals from diverse backgrounds
Can build trust and rapport during phone-based conversations
Have strong listening, problem-solving, and organizational skills
Pay close attention to detail and maintain accurate documentation
Thrive in a team-oriented environment while managing your own responsibilities
Are passionate about health, wellness, and supporting positive behavior change

Why You'll Love Working Here

At Roswell Park Comprehensive Cancer Center, your work directly contributes to improving lives and advancing health outcomes in our community. Every team member plays a role in supporting our mission to eliminate cancer’s grip on humanity through research, innovation, education, and compassionate care.

When you join Roswell Park, you'll be part of an organization that offers:

Meaningful work that helps people live healthier lives
A collaborative and mission-driven team environment
Opportunities for professional growth and development
The chance to make a lasting impact on individuals, families, and communities
Employment with New York State’s only National Cancer Institute-designated Comprehensive Cancer Center outside of New York City, recognized for research, innovation, and excellence in patient care.

Join Our Team

If you're passionate about helping people make healthier choices and want to be part of an organization dedicated to improving lives every day, we encourage you to apply. We’d love to hear from you.

Qualifications:

Required Education and Experience

1. Associate’s degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or
2. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare.

NOTES:
1. Must be a current non-smoker.
2. The incumbent will obtain and maintain Tobacco Treatment Specialist Training and National Certification within twelve months of appointment to this title as a condition of continued employment.
3. Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected]  and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Grant Funding

This is a grant-funded position.  Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables is required.

E-Verify Employer

Health Research Inc. (HRI) Roswell Park Division participates in the E-Verify program.