Location: 7651 Airport Blvd, Houston, TX 77061
Schedule: Monday- Thursday: 9:00am - 6:00pm or 10:00am - 7:00pm (Two evenings per week)   Friday: 8:00am - 5:00pm

Compensation: Up to $30/hr

Position Purpose: 

The Campus Technology Assistant plays a key role in supporting the efficient operation of campus computing systems, telecommunication networks, and technology infrastructure. This position provides hands-on IT support, ensuring that company-issued devices, software, and hardware function properly. Additionally, the Technology Assistant supports end users with troubleshooting, maintenance, and technical assistance. As a Senior Technology Assistant, this role also includes serving as the primary test proctor, ensuring a secure and smooth testing environment for all users. 

Key Duties 

• Provide technical support for campus computing devices, including troubleshooting software, hardware, and connectivity issues.
• Assist faculty, staff, and students with the setup, maintenance, and operation of company-issued technology devices and equipment.
• Serve as the primary test proctor, ensuring all test materials are secure, administering tests in accordance with established protocols, and assisting test takers with any technology-related concerns.

Job Responsibilities

• Maintain campus digital infrastructure, including systems network, cloud/web-based systems, electronic data communication, and operational databases, per Corporate IT Policies and Procedures. 
• Troubleshoot, repair, assemble, maintain, install, and perform testing activities on computer equipment, network systems, firewall, and data communication systems, using Technology Assistant proper standard interface protocols.
• Configure and set up servers to work with various programs. 
• Ensure server backups and network user backups are performed regularly. 
• Maintain, safeguard, track and store software/hardware and computer equipment. 
• Manage and monitor Users’ utilization of IT systems to ensure adherence to digital safety protocols.
• Assign computer equipment to Users and train on the proper use of electronic equipment and systems access. 
• Maintain Web Portal login information for students and employees. 
• Serve as the campus point of contact/Help Desk for IT questions and provide great and timely customer service.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs.
• Assist other campuses with IT issues as requested by Home Office IT Department.
• Perform and complete other tasks assigned by Supervisor.

Required Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Strong troubleshooting experience with MS Office applications, Network Printers, CampusNexus, and other various desktop and cloud-based User applications.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Ability and willingness to work flexible hours outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
• Ability and willingness to travel occasionally for business purposes.

Preferred Qualifications 

• CompTIA A+ certification or equivalent preferred
• CompTIA Network+ certification or equivalent, highly desirable

Work Schedule:

• Monday - Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 5:00 PM
• Occasional Saturdays: 9:00 AM – 1:00 PM (approximately every 5 weeks for orientation)

Schedule is subject to change based on campus needs.

What We Offer  

The compensation for this position ranges up to $30.00 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base salary, we offer a comprehensive benefits package, including:

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance: Peace of mind with life insurance options.
• Parental Leave: Support for new parents during important life transitions.
• Paid Time Off: Recharge with paid time off to promote work-life balance.
• Employee Assistance Program: Access to resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.