Deadline Date: Tuesday 13 October 2026

Requirement: Senior Technician (Innovation and Continuous Improvement)

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 350

Required Start Date: 18 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

• Actively participate in operational requirement alignment and planning phases of projects.
• Collaborate with relevant stakeholders to support the definition of the project support model and associated requirements.
• Contribute to the coordination and follow-up of activities required for projects transitioning to Service Operations.
• Prepare and maintain acceptance criteria for projects transitioning to Service Operations.
• Support the review of project deliverables against acceptance criteria and operational requirements.
• Review relevant project documentation to assess alignment with service operation requirements and provide comments and recommendations.
• Monitor project transition activities and follow up on identified actions, dependencies and outstanding items.
• Ensure appropriate stakeholder engagement and communication throughout project transition activities.
• Deputise for higher-grade staff, if required.
• Perform other duties as may be required.

Requirements

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment.
• Experience working in a large corporate environment with matrixed structures.
• Familiarity with analysing and reviewing business processes, project management, and preparing business documentation.
• Exposure to assessing feasibility of business process changes and recommending new approaches.
• Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products.

Desirable Experience and Education:

• PRINCE2 Foundation or Agile PM or equivalent
• ITIL V3 or 4 Foundation or equivalent
• ITIL CSI or Six Sigma Green belt or equivalent
• Business Analysis Management or equivalent
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.