À propos de ce poste BWH - BWFH Operations Specialist Substance Use Disorders chez Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Operations Specialist – Programs in Substance Use & Addiction ServicesHelp keep innovative, compassionate addiction care moving forward across Mass General Brigham. The Operations Specialist provides multisite operational and administrative support for the Programs in Substance Use & Addiction Services (PSAS), with primary responsibility for the Brigham and Women’s Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Women’s Faulkner Hospital Addiction Recovery Program.
Why This Role Matters:
In this highly collaborative role, you will partner with physicians, nursing, behavioral health, and administrative leaders to support a continuum of inpatient and outpatient addiction care. You will help strengthen daily operations, patient access, team coordination, and the successful implementation of new programs and improvements across multiple sites.
What You’ll Do:
• Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs.
• Partner with clinical and administrative leaders to support efficient workflows, patient access, scheduling, consult management, census tracking, and coverage.
• Maintain provider, staff, trainee, and program schedules; communicate operational changes and coordinate coverage.
• Coordinate onboarding and offboarding, including access, equipment, workspace, orientation, credentialing, and shared resources.
• Lead operational projects and new initiatives by maintaining plans, tracking deliverables, and supporting implementation of new workflows, programs, technology, and cross-training.
• Monitor Epic reports, schedules, clinical volumes, utilization, staffing, and other performance data; prepare routine and ad hoc reports, presentations, and analyses.
• Provide high-level administrative and meeting support, including complex calendars, agendas, minutes, action items, communications, records, purchasing, and event logistics.
• Identify operational gaps, troubleshoot issues, improve processes, and support quality, regulatory readiness, and compliance requirements.
• Provide flexible onsite and administrative cross-coverage during staffing transitions, vacancies, program growth, and periods of increased need.
Qualifications
What You’ll Bring
- At least 2–3 years of healthcare administrative or operational experience.
- Associate's degree required; bachelor’s degree in business, Healthcare Administration, or a related field preferred.
- Experience in a hospital, ambulatory, behavioral health, addiction treatment, or similarly complex healthcare environment preferred.
- Experience with project coordination, scheduling, onboarding, data reporting, or multisite operations preferred.
Additional Job Details (if applicable)
Skills for Success
- Excellent organization, communication, problem-solving, and attention to detail.
- Ability to work independently, take initiative, anticipate needs, and follow work through to completion.
- Ability to manage competing priorities, complex schedules, projects, and deadlines in a fast-paced, multidisciplinary environment.
- Professional, collaborative approach with clinical teams, administrative partners, senior leaders, and internal and external stakeholders.
- Proficiency with Outlook, Excel, Word, PowerPoint, Loop, and Teams; Epic and familiarity with MGB systems preferred.
Work Environment
This is a primarily in-person, multisite role with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required, with limited remote work based on operational needs. This position has no direct supervisory responsibility but provides workflow guidance, training, orientation, and project coordination. The Operations Specialist also demonstrates responsible stewardship of MGB resources and supports purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$48,547.20 - $69,409.60/Annual
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.