Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role 

As a Butler, you will deliver exceptional standards and outstanding service to VIP guests every day. This role involves planning and coordinating food and beverage service, handling guest requests, maintaining villas, and using problem-solving skills to address operational issues. You will work closely with a range of departments to ensure a seamless and personalized experience for every guest. 

We are currently offering both Part Time (20-48 hours per fortnight) and Casual positions. 

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

• Provide a personalized, engaging, and professional service to all VIP guests and gaming patrons 
• Anticipate and respond to the needs of guests, maintaining confidentiality and discretion at all times 
• Collaborate with team members and other departments to deliver a tailored and memorable guest experience 
• Ensure smooth day-to-day operations of the Villa department, including food & beverage and event services 
• Maintain accurate guest records and ensure all information is handled with care and attention to detail 
• Assist with villa event setup, service delivery, and guest reservations 

About you 

You’ll bring the following: 

• Extensive customer service experience, ideally in a luxury hotel or VIP service environment 
• Minimum 2 years’ experience in fine dining food and beverage service 
• Strong organizational and time management skills 
• Advanced knowledge of food and beverage service 
• Ability to maintain confidentiality and discretion 
• Excellent communication and interpersonal skills 
• Ability to work both independently and as part of a team 

Additional information 

To be successful you will have: 

• Hospitality qualifications and Responsible Service of Alcohol certificate
• Understanding of Hotel Property Management Systems (Preferably OPERA) 

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.