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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Business Systems Analyst 3 - Central.

The Business Systems Analyst 3 - Central (A) collects detailed data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The Business Systems Analyst 3 - Central (A) analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for improvements. Additionally, the Business Systems Analyst 3 - Central (A) integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity. This incumbent assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware.

Core Responsibilities:

• Reviews, analyzes and triages application issues and cases. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.

• Provides training for internal users.

• Monitors system availability, working closely with system administrators and business systems analysts.

• Recommends changes in development, maintenance, and system standards. Develops detailed action plan with goals and target dates and obtains necessary approvals. 

• Maintains ongoing communication and rapport with the management team regarding project activity.

• Flowcharts existing processes versus improved flow. Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking.

• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.

• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems.

• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies. Designs facilities, management systems, and standard operating procedures.

• Develops management control systems to aid in financial planning and cost analysis.

• Improves productivity through the application of technology and human factors. Designs supply chain management standards across the institution.

• Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented.

• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.

• Participates in continuing quality improvement activities.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions: 

The Business Systems Analyst 3 serves as an accomplished and forward-thinking lead, delivering advanced and secure technological solutions. Responsibilities include intake management, requirements analysis, configuration, integration, customization, testing, training, and post-deployment support. This position emphasizes automation, process simplification, and enhancement of user experience and user experience design.

• Partners with key stakeholders and subject matter experts in the Business School to plan, implement, and maintain assigned projects and systems.

• Facilitates decisions regarding the prioritization of projects and backlog items for implementation.

• Organizes stakeholder meetings and distributes meeting minutes that document decisions and action items.

• Serves as a liaison to other departments, vendors, and external parties to complete assignments.

• Works in partnership with project managers and development teams on assigned projects. 

• Contributes to all phases of the project lifecycle, including planning, prototyping, design, development, conversion, testing, and deployment.

• Creates clear and detailed business requirements documentation, including process diagrams.

• Uses strategic planning and internal analytics tools with a high level of proficiency.

• Configures and manages Slate and related technology portals, rules, workflows, queries, forms, events, and automation to support recruitment and enrollment efforts.

• Designs, develops, and maintains Slate and related functionality using native features, and SQL to enhance system capabilities and efficiency.

• Provides support and interim execution on email sends, query building, and automated campaign updates for the marketing team.

• Proactively analyzes performance, workflows, and user feedback to identify emerging issues, address risks, and recommend improvements.

• Identifies and develops future Slate enhancements that improve workflows, simplify processes, and optimize the user experience. 

• Stays current on industry trends and new technologies related to admissions systems and processes. 

• Performs ad hoc data analysis and reporting to support management decision-making. 

• Develops dashboards or reporting solutions for leadership and end users. 

• Provides training and ongoing support to users of assigned systems. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in relevant field

• Minimum 5 years of relevant experience

• International Institute of Business Analysis Agile Analysis Certification – IIBA AAC (preferred) 

• Slate Certification (preferred) 

• Experience providing user training and developing user documentation and training materials. 

• Experience with student admissions or related higher education admissions is preferred. 

• Experience with AI third party platforms (Collegevine, Gravyty, etc.) preferred 

• Demonstrated understanding of project management tools and methods. 

• Demonstrated proficiency in Microsoft Office tools including Excel, PowerPoint, and diagram software such as Visio. 

• Solid understanding of common process analysis and improvement methods. 

• Commitment to continuous process improvement and operational excellence. 

• Ability to work independently and as part of a team. 

• Knowledge of administrative functions and related systems used in higher education preferred

• Strong emphasis on Agile/Scrum frameworks, including creating user stories, acceptance criteria, and promoting Agile values preferred

• Demonstrated proficiency in Power BI or similar data analysis software preferred

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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