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The University of Miami’s UMIT Department has an exciting opportunity for a full-time Business Systems Analyst 1 to work onsite in Coral Gables, Florida.

Under the direction of the Director of Information Technology, this position is responsible for the business processes related to efficient third-party and in-house developed applications, project initiatives, and assessments. The position will utilize discretion and professional judgment to evaluate and develop all workflow systems.  In addition, this position is expected to provide exceptional service to students, parents, staff, and the university community through excellent oral and written communication skills.

CORE RESPONSIBILITES:                                                                                        

• Develop a detailed action plan with goals and target dates and obtain necessary approvals.

• Maintains ongoing communication and rapport with managing staff.

• Flowcharts of existing processes versus improved flow.

• Prepares time and cost estimates for projects and proposals.

• Conducts research for best practice models and benchmarking.

• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.

• Designs improved work systems by revising work standards, policies, and standard operating procedures.

• Improves productivity through the application of technology and human factors.

• Assists with designing supply chain management standards across the university department.

• Collects data to measure baseline versus improvement before and after implementing recommendations.

• Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.

• Participates in continuing quality improvement activities.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Collaborate with the Director of Information Technology for the Division of Student Affairs to elicit, document, and manage requirements for divisional projects, including third-party and in-house-developed applications.

• Lead and coordinate project kickoffs, stakeholder meetings, and progress tracking to ensure timely and successful completion.

• Develop and document use and test cases to validate project objectives and system functionality.

• Organize and facilitate test sessions with product owners, end users, and stakeholders to ensure quality assurance.

• Provide comprehensive onboarding, user training, documentation, and post-implementation support for all divisional applications.

• Contribute to developing, implementing, and enhancing mobile and web-based applications across the division.

• Oversee the retirement of legacy applications and modules while ensuring a seamless transition to new or enhanced systems.

• Analyze, implement, and optimize business processes and technology solutions within Fusion, StarRez, and other departmental systems, and third-party applications.

• Based on data-driven analysis, provide recommendations for process improvements.

• Facilitate implementation meetings, organize logistics, and communicate project updates, action plans, and scheduling changes to relevant stakeholders.

• Manage regular updates, continuous enhancements, and maintenance of StarRez mobile applications and other divisional third-party applications to optimize the user experience.

• Establish and oversee support tickets with Fusion support and UMIT to address system corrections, database updates, maintenance, and workflow enhancements.

• Serve as a liaison between users and vendor support teams, providing feedback to enhance software functionality and usability.

• Assist in gathering requirements for new integration and create new configuration for third-party systems.

• Ensure system security by managing user access requests, overseeing permission assignments, and conducting onboarding training for new users across departments and campus partners.

• Develop and maintain comprehensive documentation for all business processes, system integrations, and application workflows to ensure consistency and operational continuity.

• Create and manage Business Requirements Documents (BRDs) to capture project scope, stakeholder needs, functional specifications, and integration requirements.

• Responsible for the creation and configuration of Qualtrics forms for the division.

• Provide support and maintenance for several existing systems developed in-house.

• Serve as the liaison between Student Affairs Information Systems and third-party application vendors.

• Work with Telecommunications to oversee installation, troubleshooting, configuration and continued support of the Division’s technology (hardware/software).

• Lead and support the Mobile Device Management Solution (Microsoft Intune) for the division, including over 200+ mobiles devices, and kiosk computers.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:                                                                                         

• Bachelor’s degree in a relevant field.

• Minimum 3 years of relevant experience

• Skill in collecting, organizing, and analyzing data.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to exercise sound judgment in making critical decisions.

• Understanding of Mobile Device Management Solutions such as Apple Configurator or Microsoft Intune, preferred.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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