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Business Process & Operations Analyst 1

The University of Miami/UHealth Department of Ambulatory Services has an exciting opportunity for a Full Time, Business Process & Operations Analyst 1 to work in Miami.  

Core Job Summary:

The Business Process & Operations Analyst 1 provides planning, project management, data analytics and operational support for system wide operational initiatives. Key responsibilities of this role include data analytics, creation of materials/content for executive leadership and overall communications support. This job assists in the development and evaluation of strategic and operational plans and evaluates programs for conformance to the overall goals and objectives of the organization.

Core Responsibilities:

• Performs data analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining.
• Supports and contributes to business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives.
• Uses statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy tools including dashboards, infographics, reports, and models to inform and support decision-making.
• Mines, processes, and analyzes internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information.
• Develops a good understanding of the business's model, objectives, issues, and challenges by interacting and collaborating with users and stakeholders.
• Assesses and documents business requirements, makes priority recommendations, and advises on business options, risks, and costs.
• Produces reports and visualizations that provide easy to understand information required for decision making.
• Researches, analyzes, and recommends changes to business processes to improve operational efficiencies, quality, service, and profitability.
• Collects and studies operational and performance data to identify trends and opportunities for improvement.
• Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.
• Supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes.
• Facilitates or assist with the delivery of training to impacted business units.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Manages projects within a department or functional area with a focus on process improvement, and operational efficiency at the unit level.
• Effectively prioritizes projects during peak operational periods and communicates expectations to cross-functional teams to maintain alignment, momentum, and timely execution.
• Collaborates closely with frontline teams and department leaders to ensure project milestones are met and outcomes are aligned with organizational goals.
• Supports and advances project advancement by leveraging data-driven analysis such as operational workflow efficiency, business performance trends, and resource utilization metrics to inform strategic decisions and implement targeted adjustments.
• Demonstrates foundational knowledge in applying data visualization tools such as Excel, Slicer Dicer, and Power BI to support analysis and reporting
• Provides administrative and organizational support by creating and updating PowerPoint presentations, coordinating meeting materials, and tracking tasks and deadlines.
• Supports presentation delivery and helps ensure information is organized, accurate, and communicated effectively.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications: 

• Bachelor’s degree in relevant field required
• Minimum 2 years of relevant experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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