Role: Business Process Documentation Specialist / SOP Documentation Analyst

Years of Experience: 4+ years

Location: Remote (EST Time Zone)

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description:

Develop and maintain SOPs, work instructions, process guides, job aids, and other business documentation.

Interview key stakeholders, process owners, and subject matter experts to understand business processes, requirements, pain points, roles, and current ways of working.

Document current and future-state processes, including roles, handoffs, approvals, controls, and exceptions.

Participate in workshops and working sessions to capture processes, decisions, and documentation requirements.

Translate complex business and system processes into clear, user-friendly instructions.

Establish consistent documentation templates, naming conventions, version control, and approval standards.

Maintain an organized, centralized documentation repository.

 Partner with Process Owners and SMEs to validate documentation for accuracy and completeness.

Support training and change-management activities by developing supporting job aids and reference materials.

Maintain documentation as processes, systems, and business requirements change.

Develop and maintain SOPs, work instructions, process guides, job aids, and other business documentation.

Interview key stakeholders, process owners, and subject matter experts to understand business processes, requirements, pain points, roles, and current ways of working.

Document current and future-state processes, including roles, handoffs, approvals, controls, and exceptions.

Participate in workshops and working sessions to capture processes, decisions, and documentation requirements.

Translate complex business and system processes into clear, user-friendly instructions.

Establish consistent documentation templates, naming conventions, version control, and approval standards.

Maintain an organized, centralized documentation repository.

Partner with Process Owners and SMEs to validate documentation for accuracy and completeness.

Support training and change-management activities by developing supporting job aids and reference materials.

Maintain documentation as processes, systems, and business requirements change.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know more about

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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