The Business Intelligence Professional is responsible for working with various internal departments to run analyses on the company, and make any recommendations to upper management.

General Responsibilities • Collaborates with complex business problems and issues using data from internal and external sources to provide insight to decision-makers • Key participant in helping identify and interpret trends and patterns in datasets to locate influences • Key participant in constructing forecasts, recommendations and strategic/tactical plans based on business data and market knowledge • Organizes specifications for reports and analysis based on business needs and required or available data elements • May provide consultation to users and lead cross-functional teams to address business issues • May directly produce datasets and reports for analysis using system reporting tools • May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing functions Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest • Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis • Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind • Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe • Teamwork - Ability to work with others and work synergistically with fellow team-members • Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements • Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions • Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives • Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict • Resilience - Ability to work under pressure and prioritize

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