Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Business Development Representative – (CENTRAL)

Goal of Sales Development Role

A Business Development Rep (BDR) identifies and qualifies new sales opportunities through using a blend of inbound and outbound prospecting sales tactics. This is to support our effort in creating cross-functional alignment with Sales to build a consistent, predictable, and scalable pipeline for revenue growth across all Commercial and Enterprise organisations.

The role is dedicated to lead management and nurturing leads in order to support Marketing and Sales objectives.

Three core elements of the BDR role:

Prospecting, identifies, qualifies and cultivates sales opportunities through a blend of outbound and inbound techniques, email, research on companies as a component of lead generation and qualification activities utilizing the web, Linkedin, CRM and other research tools available.

Gather key information to update the CRM system and assign a nurture path and follow-up strategy Work closely with Sales Account Executives to focus on targeted customers and qualify an opportunity to a high level using BANT/MEDDPICC criteria

Key Areas of Responsibilities

• Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them

• Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization

• Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value

• Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers

• Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement

• Responsible for achieving aggressive quarterly targets and following up leads in a timely manner

• Maintaining and expanding your database of prospects

The BDR has a strong skill set that uses the Lead Management process to

• Update SFDC to reflect current lead status

• Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals

• Creates opportunities in CRM system & assign to appropriate sales team based on BANT /MEDDPICC criteria

• Assigns and use Lead Nurturing processes on ICP accounts not yet ready to buy

• Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies

Desired Qualifications & Skills

• Outbound prospecting/inside sales experience preferably within IT / Cloud solutions

• Experience working with Salesforce.com or other CRM platforms

• Excellent communication, interpersonal, organizational and telephone skills

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

• Ability to analyze business opportunities and read situations well

• Ability to gather and use data to inform decision making and persuade others

• Ability to develop compelling strategies that deliver results with a strong attention to detail

• Experience and deep understanding of front line sales development

• A good technical aptitude and genuinely interested in technology

• Ability to swiftly learn product solutions as well as general industry knowledge

• Languages: Fluent in English, French and German

• Resourceful & ability to adapt quickly to changing environment

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.