Meet the Team: 

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back! 

Your Impact: 

You will help manage day to day renewals business operations while owning and coordinating key business activities, operational processes, and follow-through priorities to ensure the renewals business runs efficiently and consistently.   

• Help drive renewal performance and business outcomes, while monitoring renewal pipeline, retention, attrition, and expansion performance; identify risks and opportunities; and coordinate actions to improve recurring revenue results.   

• Lead cross-functional execution and Partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove execution barriers, and align teams on business priorities. 

• Improve processes and operational efficiency by identifying gaps, streamlining workflows, standardizing repeatable processes, and implementing automation and digital tools to reduce manual effort and improve scalability. 

• Support business planning and reporting by developing and maintaining business reviews, performance reporting, dashboards, and actionable insights to inform decisions and maintain visibility into renewals health and execution. 

Minimum Qualifications:

• 5+ years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field. 

• Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams. 

• Analytical, organizational, and problem-solving skills, with the ability to translate business data into actionable insights. 

• Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders. 

• Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels. 

Preferred Qualifications:

• 5+ years of experience supporting or managing enterprise SaaS renewals in a complex, matrixed organization. 

• Familiarity with renewal forecasting, pipeline management, retention metrics, attrition analysis, and expansion opportunities. 

• Experience with CRM, renewals management systems, business intelligence tools, and workflow automation. 

• Experience developing business reviews, operational dashboards, process documentation, and field enablement materials. 

• Ability to identify operational gaps, independently drive resolution, and manage multiple competing priorities. 

• Experience leveraging AI and automation tools to improve business insights, streamline workflows, and increase operational efficiency. 

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.