À propos de ce poste Business Development Manager chez UMI Stone/Opustone
Business Development Manager
Reports To: Regional Sales Manager
Position Summary
The Director of Business Development is responsible for driving revenue growth, strengthening strategic client relationships, elevating the Opustone brand, and enhancing customer experience across all South Florida locations. This role serves as a key ambassador of the company, developing and managing relationships with top accounts, architects, designers, developers, builders, fabricators, and other industry influencers while working closely with Sales, Marketing, Operations, and Leadership.
The Director of Business Development is accountable for generating measurable sales opportunities, increasing market share, protecting key client relationships, coaching sales teams on relationship development, and ensuring all client interactions reflect Opustone's luxury brand standards. This position plays a critical role in translating marketing initiatives, events, partnerships, and networking efforts into revenue-generating opportunities.
Essential Duties and Responsibilities
Business Development & Revenue Growth
- Develop and execute business development strategies to increase sales across Opustone’ s Miami, Fort Lauderdale, and West Palm Beach locations.
- Identify, pursue, and secure new business opportunities within the architecture, interior design, builder, developer, hospitality, and luxury residential sectors.
- Grow revenue from existing strategic accounts while developing new high-value relationships.
- Partner with showroom sales teams to identify opportunities and convert prospects into active customers.
- Generate a qualified pipeline of projects and opportunities that contribute directly to company revenue goals.
- Participate in customer meetings, property visits, project presentations, and specification discussions.
- Assist with securing product specifications during the early stages of project development.
- Track business development activities, opportunities, and sales outcomes through company reporting systems.
Strategic Account Management
- Serve as executive liaison for Opustone’ s top accounts and key industry partners.
- Build and maintain strong relationships with architects, designers, developers, builders, and fabricators throughout South Florida.
- Conduct regular client visits to maintain engagement and identify business opportunities.
- Develop account growth plans for strategic and high-volume customers.
- Facilitate coordination between clients and internal teams to ensure project success.
- Maintain awareness of client needs, market trends, and competitive activities.
- Support customer retention efforts through proactive relationship management and service recovery.
Customer Experience Leadership
- Act as the internal advocate for the customer experience across all South Florida locations.
- Evaluate customer touchpoints and recommend improvements that enhance the luxury client experience.
- Work with showroom leadership to ensure consistent execution of Opustone's service standards.
- Protect and elevate the Opustone brand through exceptional customer interactions.
- Assist with resolving escalated customer concerns and relationship-sensitive situations.
- Monitor customer feedback and identify opportunities for service improvements.
- Ensure that all client-facing experiences align with the company's premium positioning.
Sales Team Coaching & Relationship Development
- Collaborate with sales representatives and showroom managers to strengthen customer engagement strategies.
- Mentor sales teams on relationship-building, networking, consultative selling, and luxury client engagement.
- Support sales representatives in developing and maintaining high-value accounts.
- Participate in account strategy discussions and project reviews.
- Share industry insights, market intelligence, and business development best practices with the sales team.
- Assist management in identifying growth opportunities within existing account portfolios.
Marketing & Brand Development
- Partner closely with the Marketing Department to strengthen Opustone's brand presence within the design and construction communities.
- Assist in developing content, presentations, client success stories, and educational programs.
- Review marketing initiatives to ensure brand consistency and alignment with sales objectives.
- Support strategic partnerships, collaborations, and client-focused campaigns.
- Participate in the development of social media, digital, and promotional initiatives that drive client engagement.
- Ensure marketing activities contribute to measurable business development and sales opportunities.
Industry Events & Community Engagement
- Coordinate and participate in trade events, networking functions, product launches, CEU presentations, designer programs, and industry associations.
- Assist in planning and executing customer appreciation events and showroom activations.
- Represent Opustone at industry functions and professional organizations.
- Develop strategic opportunities for Opustone to increase visibility within the South Florida design and construction community.
- Build partnerships that enhance brand awareness and support business growth objectives.
- Work with the Marketing Department to maximize event ROI and lead generation.
Presentation Development & Industry Education
- Create and deliver presentations for architects, designers, developers, builders, and other industry professionals.
- Assist in the development of educational and product training programs.
- Conduct presentations highlighting product categories, design trends, project applications, and industry best practices.
- Support the company's position as a trusted resource within the luxury surfacing and design industry.
Performance Expectations
Success in this role will be measured through:
- Growth in revenue from assigned strategic accounts.
- New account acquisition and project pipeline development.
- Customer retention and account expansion.
- Number and quality of strategic client meetings.
- Lead generation and project specification opportunities created.
- Event participation and business opportunities generated.
- Collaboration effectiveness with Sales, Marketing, and Operations teams.
- Customer satisfaction and relationship-strength metrics.
- Contribution to overall South Florida sales growth.
Qualifications
- 10+ years of experience in business development, account management, sales leadership, luxury products, design, architecture, construction, or related industries.
- Established network within the South Florida architecture, interior design, builder, developer, and luxury residential communities preferred.
- Proven track record of developing business and increasing revenue.
- Strong presentation, communication, networking, and relationship-building skills.
- Experience working with cross-functional teams including sales, marketing, and operations.
- Ability to coach, influence, and collaborate without direct supervisory authority.
- Professional presence appropriate for executive-level client interactions.
- Strong organizational, planning, and follow-through skills.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [email protected].
