Business Continuity & Resilience Specialist
Melbourne | Fixed-term contract | Risk

About the role

We’re looking for an experienced Business Continuity & Resilience Specialist to join our Enterprise Risk, Compliance & Sustainability team at Heartland Bank Australia.

This is a specialist Line 2 role where you’ll play an important part in strengthening operational resilience and business continuity across the Bank. You will provide independent oversight and constructive challenge, maintain our Business Continuity Management (BCM) framework and coordinate the governance, testing, reporting and continuous improvement of our enterprise BCM program.

Working across the business, you will help translate regulatory and risk expectations into practical solutions, with a particular focus on CPS 230, operational resilience, business continuity and effective risk controls.

What you will do:

In this role, you will:

• Provide Line 2 oversight and challenge of CPS 230-aligned operational resilience arrangements, including critical operations, tolerance levels, dependencies, material service providers and control effectiveness.
• Maintain and continuously improve the enterprise BCM framework, procedures, templates and governance arrangements.
• Coordinate business impact assessments, recovery strategies, continuity plans and recovery playbooks across the Bank.
• Manage the annual BCM testing and exercise program, including scenario and tabletop exercises.
• Support disruption and recovery activities by providing BCM coordination, risk advice, record keeping and escalation support.
• Prepare clear operational resilience and business continuity reporting for management, executive and Board committees.
• Monitor BCM findings, remediation actions, testing outcomes and lessons learned, constructively challenging gaps and overdue actions.
• Provide practical advice and coaching to business leaders, plan owners and other stakeholders.
• Coordinate BCM training and awareness to strengthen resilience capability across the organisation.
  

What you’ll bring

You’ll bring strong experience across risk, operational resilience, business continuity, compliance or related control functions, ideally within financial services or another complex environment.

You’ll also bring:

• Practical experience managing or coordinating BCM programs, plan reviews, exercises, governance, reporting and remediation.
• A strong understanding of the three lines of defence model, operational risk, business continuity, crisis management and control effectiveness.
• Knowledge of Australian financial services regulation and prudential expectations, particularly APRA CPS 230.
• Strong analytical, organisational and written communication skills.
• The confidence to influence senior stakeholders and provide constructive challenge while building trusted relationships.
• Experience leading cross-functional activities without relying on direct reporting authority.
• Relevant tertiary qualifications in risk, finance, accounting, law, assurance, audit or a related discipline.

Experience with CPS 230 implementation or oversight, scenario testing, business impact analysis, crisis management, technology disaster recovery alignment, service-provider resilience or Protecht/equivalent GRC systems would be highly regarded.

A bit about us and what we do

At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank.

We're well-established in Australia and have been serving Australians since 1971. We're the leading provider of reverse mortgages and of specialist livestock finance. We're part of the Heartland group of companies which has more than 145 years of experience in financial services. Heartland is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH)

Can you see yourself here?
Our values define who we are. We're innovative and always evolving. We work together as one team and have big ambition. We offer real opportunities for learning and career development. You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups.

Our perks include flexible working, regular team social activities and events, flu vaccinations and more.

Please note you must be eligible to Work in Australia.