Responsibilities

• Lead requirements-gathering sessions with stakeholders to capture business objectives.
• Analyze and document current processes; identify opportunities for improvement.
• Develop business cases outlining costs, benefits, and risks.
• Create functional specifications, use cases, and user stories for implementation.
• Collaborate with IT and business teams to ensure solution alignment.
• Conduct impact analysis for proposed changes and enhancements.
• Support testing and quality assurance to validate business requirements.
• Prepare training materials and deliver end-user training sessions.
• Act as liaison between end-users, technical teams, and consultants.
• Consolidate findings into clear documentation for decision-making.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Commerce, or equivalent.
• 10+ years as a Business Analyst in complex environments.
• 5+ years in process analysis and re-engineering.
• 5+ years writing requirements, use cases, and user stories.
• 5+ years working in Agile project environments.
• Strong political acumen and critical thinking skills.
• Exceptional communication and client relationship skills.
• Proven ability to frame problems and integrate information for decisions.

Nice-to-Have

• IIBA certification (CBAP or similar).
• Knowledge of BABOK framework.
• Previous experience in government or public sector projects.

Tools/Tech:
Business Analysis frameworks (BABOK), Agile methodologies, MS Office Suite, collaboration tools.