Role Overview:

The Business Analyst acts as a Strategic Consultant. You are the "Voice of the User" and the "Strategic Bridge" between high-level business vision and successful execution. This role focuses on synthesizing complex datasets, influencing product direction, and aligning customers to resolve high-impact business problems. While project documentation is a necessary foundation, the main focus is on strategic analysis, value-case development, and multi-functional leadership.

What You Will Do

Step into Cisco’s Go To Market (GTM) IT team—the engine driving the evolution of our digital customer journey. We are at the forefront of transforming the Cisco.com experience, evolving it into a dynamic, intuitive, and high-impact platform that accelerates our GTM strategy. By bridging the gap between complex business requirements and modern technology, we collaborate across Marketing, Product, Sales, Customer Experience, and Engineering to deliver seamless digital experiences that power growth and customer success. If you are passionate about data-driven innovation and redefining how the world engages with Cisco, this is the team where your impact will be felt globally.

Who You will Work With

You will lead to craft and deliver significant improvement to Cisco’s capabilities, while gaining a high level of influence and building relationships with key business and IT customers to shape and deliver goals and objectives. You value partnership and possess the ability to quickly develop and champion multi-functional relationships. You can deeply understand, resolve and communicate quasi-technical and business issues to individuals and groups up and down the organization stack.

Who You Are

You are creative and passionate about implementing innovative solutions that will drive business success and solve real-world operational problems. You are a self-starter and strive to function effectively in an energetic, rapidly changing environment, while maintaining excellent organizational skills, focus and attention to detail. You thrive in mentoring other team members and can lead federated teams comprised of direct, matrixed, and 3rd parties’ reports.

Core Responsibilities

• Business Intelligence & Analytics: Lead data-backed decision-making. Analyze multi-dimensional datasets to determine key drivers and substantiate strategic recommendations.
• Strategic Prioritization: Lead the development of multi-quarter prioritization plans. Evaluate trade-offs involving cost, complexity, and customer impact to ensure that all Epics and Capabilities remain tightly aligned with the product portfolio strategy.
• Operational Optimization: Model business processes and data flows to identify systemic inefficiencies. Propose and drive improvements that elevate system performance and business agility.
• Multi-functional Influence: Create shared understanding between leadership, product teams, and customers to navigate complex business opportunities and issues.
• Consultative Requirements Engineering: Partner with SMEs to define complex business requirements and Use Cases. You will translate these into detailed Functional Requirements that ensure solutions solve underlying business problems rather than just implementing features.
• Value Case Development: Assist business functions in building robust business/value cases for central initiatives, ensuring that every project is tied to a measurable, high-value outcome.
• User-Centric Delivery: Own the Features and User Stories that serve as the join strategic capabilities and end-user needs. You will ensure these are refined and prioritized to reflect the "Voice of the User" through the entire delivery cycle.
• Customer Liaison: Implement proactive methods for soliciting customer input. Communicate insights, influence decision-making, and represent the user perspective throughout the product lifecycle.
• Knowledge Leadership: Serve as a subject matter expert; facilitate coaching forums and councils to elevate the collective technical and discernment of the organization.
• Requirement Lifecycle Management: Oversee the integrity of Product Backlog Items, ensuring that all documentation is accurate and reflects current strategic intent.
• Outcome Validation: Ensure final work align with the original business problems identified in the BOD/PRD, bridging the gap between design, technical execution, and user reality.

Minimum Qualifications

• Bachelor’s degree in business administration, information technology, or related area.
• A track record of leading multiple programs and/or medium or large functional teams
• Typically requires 8+ years working experience in a combination of business or IT consulting, business operations or integration role, and operations management roles.
• Deep expertise in two or more business capability domains (e.g. Order management, Compensation, Sales Performance Management, Distribution Compensation, Reporting) but fluency in all business capability domains. Key example partner, distribution and customer data management.
• Knowledge in product management disciplines (Product management, process improvement, change management, systems management, etc.) with practical experience in handling operations
• Expertise in most business architecture areas, including business process design and governance. Fluency in two or more technology domains (network/infrastructure, data, applications / middleware) is desirable.
• Ability to drive organization-wide change, driven by significant, innovative ideas.
• Ability to explore AI practices and tools to bring efficiency in daily activities for self, team and the customers.
• Ability to experiment with new AI ideas for the supported products which could bring positive user experience and business growth.
• Project implementation skills, including project portfolio management, planning, reporting, and directing the work of others across multiple implementation projects concurrently.

What You’ll Do:

• Collaborates regularly with peers or external and internal partners
• Typically interacts with high-level Individual Contributors, Managers, and may do some client interfacing
• Manages team projects with other team members and may participate in multi-functional projects
• Decisions impact the quality, efficiency and effectiveness of own team; may impact closely- related teams through quality of output and service provided
• Understands key business drivers and uses this understanding to accomplish work
• Adopts and implements business and process improvements
• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
• Performs data analysis and generates reports using specialized domain knowledge and developed business expertise
• Identifies data anomalies and provides recommendations on additional data needed to support analytics
• Analyzes, identifies and evaluates trends and patterns in dataset and makes decisions within general parameters under broad supervision
• Develops and leads business analysis programs, initiatives and activities
• Communicates moderately- complex concepts and interacts with others to inform and direct action
• Acts as a resource in business analysis tasks for less- experienced team members and colleagues
• Collaborates regularly with peers or external and internal partners
• Typically interacts with high-level Individual Contributors, Managers, and may do some client interfacing
• Manages team projects with other team members and may participate in multi-functional projects

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.