Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

Key Responsibilities and Accountabilities

• Greet members and potential members, responding to inquiries on basic credit union products and services.  

• Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.  

• Process daily business banking transactions and administrative tasks

• Refer members, in person or via telephone, to appropriate staff members and departments as necessary. 

• Responsible for opening and maintaining business memberships and accounts, setting up online banking and troubleshooting

• Prepare bank confirmations

• Administer and process term deposits

• Solicit new members and foster business development through service excellence, product knowledge and teamwork.  

• Provide administrative support and assistance to the Business Loan department.   

• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.  

• Operates as contact for members and branch staff, managing the relationships on behalf of the credit union to ensure the members’ needs are met and the relationship remains profitable

• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.  

• Work collaboratively with other team members to achieve organizational and department objectives.

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.  

Essential Qualifications

• Grade 12 diploma or equivalent   

• Business Administration or other post-secondary education would be considered an asset  

• Previous customer service experience  

• Demonstrated desire to serve others in a friendly and professional manner  

• Ability to identify and willingness to act upon sales and service opportunities  

• Strong interpersonal and communication skills, both verbal and written  

• Attention to detail with high degree of accuracy  

• Ability to work in fast-paced environment and perform well under pressure  

• Ability to prioritize using sound judgment to make timely and effective decisions  

• Ability to follow standardized policies and procedures  

• Knowledge of risk management within the financial industry  

• Proficient computer skills  

Employee Sub-Type

Starting Salary

Salary Band

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!