Business Administrator (Bank)

Nuffield Health Glasgow Hospital| Administration | Bank Contract - Ad hoc

Shifts: Monday - Thursday between 7am-9pm, Friday 7am - 6pm & Weekend Availability

£13.10 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

The Opportunity

We are seeking a proactive and detail-oriented Administrator to manage a high-volume caseload of patients from referral through to discharge. This role is critical in ensuring the organisation consistently meets — and exceeds — service delivery expectations, both quantitatively and qualitatively, for all referrers. The successful candidate will play a key role in maintaining operational excellence and supporting the patient journey with professionalism and care.

Key Responsibilities

• Ensure complex administrative tasks and support functions meet required standards and deadlines.

• Manage, appraise, and interpret data, information, and/or situations to support decision-making.

• Handle all enquiries and queries efficiently and effectively, escalating when appropriate.

• Communicate clearly and professionally with patients and other stakeholders.

• Accurately enter, modify, maintain, and present data using appropriate electronic or manual systems.

• Prepare standard and ad hoc reports as requested by the department.

• Provide comprehensive clinic support, including:

  • Liaising with patients and consultants via telephone, email, and face-to-face interactions

  • Booking and amending appointments using designated systems (training provided)

  • Coordinating room and consultant availability and managing workloads

  • Supporting Consultant/GP partnerships

  • Creating, altering, or cancelling clinics to meet business needs

• Collaborate effectively across all business areas and staff groups

Person Specification

We are seeking an experienced customer service professional with the following attributes:

• Proven experience in a fast-paced customer service environment

• Ability to prioritise and manage a dynamic workload with shifting priorities

• Excellent telephone manner and interpersonal skills

• Strong verbal and written communication skills in English

• Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases

• Exceptional attention to detail

• Understanding of the importance of policies and operating procedures

• Commitment to upholding our CARE values (Connected, Aspirational, Responsive, Ethical)

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Nuffield Health Glasgow Hospital.

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.