Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Provides customer service support by assisting members in the purchase, shipment and/or return of products. Helps resolve purchasing issues. May develop new and/or help retain Supply business.

Key Responsibilities

Assist members and hoteliers with issues that arise with their purchases through Supply and endorsed direct suppliers. These issues often require negotiation and coordination to develop a mutually acceptable solution between both parties. Assist members, hoteliers and other team members with standards or guidelines regarding the products we offer.

• Resolves purchasing issues from beginning to end by tracking shipments, processing product returns and following-up on freight billing and claims.
• Ensures effective customer service by interfacing with both internal and external contacts to include members, suppliers, freight carriers, accounting, sales and/or purchasing staff.
• Responds to inquiries on products or orders.
• May handle payment issues and member credits.
• Provides administrative support by generating, editing, initiating or responding to correspondence as needed.
• Establishes and maintains files, libraries and/or record keeping systems.
• May provide activity reports as requested.
• May follow-up on import regulations and documentation to help ensure compliance.

Preferred Experience and Education

• Minimum 12 to 18 months related customer service, sales and/or purchasing experience.
• High School diploma or equivalent certification

Required Knowledge and Skills

• Basic proficiency in Microsoft Office Suite. Basic familiarity with CRM system preferred.
• Good customer service and/or telesales skills.
• Works under direct supervision and follows established procedures and instructions to accomplish assigned tasks.
• Exhibits appropriate self and time management to successfully accomplish assigned tasks.
• Resolves routine problems using established policies and guidelines.
• Researches anomalies and checks documents for accuracy.
• Understands process flow. 
• Familiar with general office procedures including operation of common office equipment.
• Basic knowledge of Company’s products and services.
• Intermediate customer service and telesales skills.
• Convinces others to offer favorable terms.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.