Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales and prudent risk management. Has personal production responsibility.

Primary Responsibilities:

• Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers' needs and leverage our sales process and tools/resources in order to provide them with personalized short and long-term solutions. 
• Independently source and process Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate
• Ensure compliance with all regulatory, operational, security, and control requirements. Maintain a strong risk and control environment that protects customer and bank assets. Monitor branch operations to ensure adherence to policies, procedures, and audit requirements. Foster accountability for operational excellence and sound risk management practices
• Ensure employees are equipped to identify, escalate, and respond to emerging fraud trends, scams, and financial crimes. Partner with customers to educate them on evolving fraud risks, including digital scams, impersonation fraud, account takeover, elder financial exploitation, and other sophisticated fraud schemes. Support customers impacted by fraud by helping them understand available resources and guiding them through recovery and resolution processes.
• Promote fraud-prevention tools, account monitoring services, digital security features, and best practices that help customers protect their financial well-being
• Colleague First- Lead, coach, and develop branch employees to achieve individual and branch performance goals. Create a high-performing, customer-focused culture that promotes engagement, accountability, and continuous development. Recruit, hire, onboard, and retain top talent. Conduct performance management activities, provide ongoing feedback, and support career growth opportunities while reinforcing and aligning brand standards and Bank priorities. Adhere to M&T Bank’s Leadership competencies
• Customer First- Ownership of proactive prospecting and follow-up of customers, retention and year-over-year growth of consumer and business households through exceptional customer experience; deepening customer engagement while following all policies and procedures while limiting risk to all customers and to the bank. Engages with team members/business partners when appropriate.
• Community First- Serve as the face of the bank within the local community. Build meaningful partnerships with local businesses, nonprofit organizations, schools, and community groups.  Represent the bank at community events, networking opportunities, and philanthropic initiatives.  Strengthen the bank's reputation by serving as a trusted community advocate and financial resource. Identify opportunities to increase brand awareness, community engagement, customer acquisition, and financial education efforts through local involvement  
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Scope of Responsibilities:

• This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch.  Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.  Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.
• Actively coach, develop, and mentor a smaller FTE count (average 4 – 5)
• Manage and oversee a smaller Domiciled Customer base (less than 2,500), Weekly Transactions (less than 600), and Weekly Servicing Interactions (less than 125)

Supervisory/ Managerial Responsibilities:

Manages a branch team

Education and Experience Required:

Bachelor’s degree and minimum of 3 years of relevant experience or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 7 years’ relevant experience.

3 years of sales experience

2 years of managerial experience

Strong communication and interpersonal skills 

Demonstrated organization, time management, and prioritization skills 

Education and Experience Preferred:

Demonstrated experience in the banking industry 

Knowledge of local community landscape and community involvement 

Demonstrated sales and business development experience and success 

Demonstrated Business Banking knowledge around products, services, and client relationship management 

Customer service experience

Location