• Coaching & Talent Development:  Successfully acquire, engage, and retain appropriate staff to deliver on expectations. Coach, motivate, and support the strategic initiatives by providing outstanding client service and performance by leading a team of Branch Leaders within designated district, through feedback, leadership, guidance and development opportunities.  Ensure that leaders are doing the same and coaching their teams effectively by valuing client centric mindset and modeling the right behaviors.  Identify opportunities for individual development and career pathing.  When appropriate, provide disciplinary actions and exit non-performers while adhering to company policies.   

• Community Engagement:  Observe the Branch Leaders from the perspective of the client to truly deliver an educational experience that empowers the client.  Identify tailored skillsets to deliver specialized activities to our clients. Execute skill building training for specific job families as needed. Identify, support and be personally involved in CRA opportunities within your district communities.  Promote and model the company standard of always doing what is best for the client by providing recommendations to improve the financial quality of their life by educating and empowering.  Promote a vision and plan that focuses on client service and meeting the needs of our clients based on their financial goals. Ensure an excellent client experience by being knowledgeable of all bank products and services, providing outstanding client service, and resolving problems to prevent client dissatisfaction.      

• Market & Performance Management: Introduce efficiencies by creating capacity for deeper, meaningful, profitable conversations that help branches reach their goals.   Operational efficiency and accuracy as it relates to policies, procedures and compliance.  Establishes business contacts and networks through community events and activities.  Ensure collaboration between branch team members and business partners (MLOs, FCs and Business Banking). Partner closely with Market Operations Leader to ensure operations compliance.  

• Risk Management: Clearly communicate strategic initiatives and how each aligns with Flagstar Bank’s vision as well as the performance objectives of the branch.  Remove roadblocks to the execution of the bank’s strategic plans. This role is fully aware of any and all audit issues throughout division of responsibility and responds to audit inquiries when necessary. Reinforces the bank’s mission, vision and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, sales knowledge/learning, and technology driven products and processes.   

ADDITIONAL ACCOUNTABILITIES 

• Performs special projects, and additional duties and responsibilities as required. 

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. 

• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

JOB REQUIREMENTS  

Required Qualifications: 

• Education level required: ​High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent​.

• 8+ years branch banking experience required with 6+ of those years in a leadership role. 

Preferred Qualifications: 

• Bachelor’s degree in Business, Business Administration, or related field highly preferred, but less formal education with more on the job experience may be substituted. 

Job Competencies: 

• Proven coaching and leadership skills. 

• Proven ability to deliver results. 

• Ability to multi-task. 

• Proven client service skills and the ability to resolve problems and prevent client dissatisfaction. 

• Demonstrated effectiveness in leading operational requirements and procedures in a Retail Bank. 

• Proven record of developing and coaching high performance sales and service teams. 

• Proven ability to lead people, projects, sales campaigns, etc. for the market.  

• Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values. 

• Ability to develop strong partnerships with other business units. 

• Ability to inspire others and to work with employees at all levels. 

• Strong listening, verbal and written communication skills. 

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. 

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. 

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. 

• Travel requirements: 65% of time spent away from office. 

• Physical demands (ADA): ​The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.​