About DUAL

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP.

DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

—  A great opportunity for a motivated, team player

—  Working within an energetic, fast paced and collaborative team

—  We are looking for a hands on, proactive, solution driven candidate, with excellent communication skills

—  Full time position: 5 days a week (Remote working & London)

Role overview

The role entails working in a fast paced and challenging environment with responsibilities for producing and overseeing delegated authority data within a Bordereaux team, inclusive of Written, Premium and Claims Bordereaux, technical analysis and reporting.  The role will also involve working with internal teams to address issues and external stakeholders to maintain relationships so excellent communication skills are key.

Role responsibilities

• Liaise with Business Units to facilitate formal bordereaux information structure for Written/Premium/Claims, working with global products and in a multi-currency environment to ensure reports are accurate and up to date when sent to Brokers/Carriers.
• Monthly review of portfolio  for Business Unit, highlighting issues/significant changes etc.
• Proactively raise and manage queries through to resolution with both internal and external stakeholders.
• Maintain and develop Monthly Management information Written/Claims/Premium/Aged Debtor by Business Unit.
• Control of Business Units metrics KPIs and Root cause Analysis across Business Unit binders.
• Check key metrics are being adhered to including Binder Limit/Condition Review/Taxes/Lloyds Risk Codes exception reporting and review.
• Ensure process and procedures are compliant with DUAL business policies and local business policies.
• Management of payments to carriers and other third parties on a monthly basis.  Reconciliation of claims trust accounts.
• Respond in a timely manner to External Audit requirements / requests

Key Skills

• Ability to adhere to and manage strict SLAs.
• Identifies and resolves problems proactively and in a timely manner.
• Actively seeks opportunities for improvement and development.
• Displays original thinking and generates creative solutions
• Time management and prioritisation.
• Strong working knowledge of Microsoft Excel.
• Can handle multiple tasks with interruptions
• Numerate and can demonstrate accuracy and thoroughness
• Resilient and adaptable to change.
• Confident and able to develop relationships through effective communication.
• Meticulous and strong attention to detail.

Knowledge and Experience

• Experience in reporting in Lloyds minimum standards.
• Knowledge of LMTOM & Market business glossary.
• Experience in producing Written, Premium & Claims bordereaux.
• Well practiced in reconciliations.
• Strong Excel knowledge (Formulas & Pivot Tables)
• Understanding of Delegated Authority

Compliance & Regulatory Responsibilities

• To remain compliant at all times.
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
• To share ideas, best practice and other information within the team.
• Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements.
• Maintain accurate records and deal with correspondence appropriately.

What do we offer in return?

A career that you define.

Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
 
Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world.

Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.

Diversity and inclusion

At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect.

We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.