We Offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Purpose of the Role

Responsible for owning/managing the customer experience of  LCL cargo operation and arrangement. Providing resolution on operational issues. Ownership of LCL delivery with process efficiency, cost effective and  process optimization,  Enabling LCL growth, profit and customer satisfaction.

Key Responsibilities

• Ensure the IOP, SOP and KPI are strictly complied with and all operations are smoothly handled in cost effective manner.

• Execute process efficiency, improve resolution timeliness, optimize by challenging business rules/limitations and improve end-to-end service delivery to customers

• Own customer onboarding

• Ensure alternate viable solutions and actively resolve customer issue within stipulated timeframe

• Ensure alternatives provided are aligned with rules and regulation including local policies

• Collaborate with customers and LCL product

• Understand customers’ real needs, handle customers’ expectation and ensure professional customer service level.

• Handle system updates and customer requests in accordance with defined processes

• Ensure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to customer

• Share best practices and knowledge

What We Are Looking For

• Strong background in LCL delivery

• Proactive attitude and dedication to achieve ambitious goals.

• Ability to work independently, with commitment, teamwork spirit, sense of responsibility.

• Strong interpersonal skills and communication skills.

• Ability to challenge the current scenario and find smarter ways of doing things, clear logic and analytical skills with good sense of whole picture.

• Proactive and exhibits problem solving capabilities

• Good command of written and spoken English skills.