Job Description

BMW of Silver Spring is currently seeking a passionate and knowledgeable BMW Genius to join our dynamic service team and help our customers discover the excellence of the BMW brand.

Summary:

As a BMW Genius, you will be the face of our service center, providing in-depth knowledge and personalized assistance to our new clients as well as our existing BMW owners. You will be responsible for showcasing the innovative features and technology of BMW vehicles, ensuring that our customers have a thorough understanding and appreciation of their vehicles.

Experience Everything MileOne has to Offer:

• Competitive compensation – Up to $25/hr, Saturday availability required
• Training and mentoring
• Great opportunities for advancement
• Positive, success driven work environment
• State of the art CRM, Inventory management & Internet resources

Key Responsibilities:

• Customer Engagement: Greet and engage with customers to understand their needs and provide tailored information about BMW vehicles.
• Product Expertise: Demonstrate the latest BMW technologies and features, offering detailed explanations and answering any questions customers may have.
• Vehicle Demonstrations: Conduct test drives and feature demonstrations to highlight the unique selling points and benefits of BMW vehicles.
• Customer Support: Assist customers with any post-purchase inquiries or issues, providing ongoing support to enhance their ownership experience.
• Training & Development: Continuously stay updated with BMW product knowledge and technology advancements to provide the most accurate information.
• Service Collaboration: Work closely with our service team to support the service experience and contribute to achieving dealership service targets.

Qualifications:

• Valid Driver’s License, with less than 2 moving violations
• Must be at least 18 years old
• 2 years of Retail/Direct to consumer sales experience
• Bilingual skills preferred
• Passion for Automotive: Genuine interest in BMW and a passion for cars and technology
• Communication Skills: Excellent interpersonal and communication skills with the ability to convey complex information clearly and engagingly.
• Customer Service: Proven experience in a customer-facing role, with a strong focus on providing exceptional service.
• Tech-Savvy: Comfort with using technology and digital tools to demonstrate and explain vehicle features.

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE123

Job Type: Full-time

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License with less than 2 moving violations (Required)

Ability to Commute:

• Silver Spring, MD (Required)

Salary Range

Zip Code