Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

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Job Description :

JOB SUMMARY: 

Reporting to the Manager, Billing Systems Audit and Security, the Analyst, Billing Systems Audit and Security will be primarily responsible for supporting the application owner specific to billing systems. The candidate will be responsible for analyzing, documenting, and coordinating activities under the responsibility of the application owner. These activities include maintaining and auditing all user access, particularly in Compass, MIND, CSG, and other billing systems as needed. Managing adjustment/refund approvers, holding and maintaining adjustment/dispute/refund threshold hierarchies, as well as validating security matrix changes resulting from various projects. The candidate will have strong proficiency in Google Sheets to develop and maintain audit-related controls and deliverables.

KEY RESPONSIBILITIES

• Manage access requests and ensure proper enforcement of established policies for role and access management to billing systems.
• Create, modify, and disable user accounts and profiles in accordance with organizational changes and security standards.
• Act as the primary point of contact for user access requests submitted through internal ticketing systems and/or forms, ensuring all requests are supported by appropriate authorization and documented for audit purposes.
• Triage, investigate, and resolve incident tickets related to login failures, permission errors, and profile synchronization issues.
• Perform mid-year and/or annual access reviews in conjunction with internal audit and external auditors.
• Evaluate audit and reporting requirements for Segregation of Duties (SOD) compliance within billing systems, including applicable interfaces.
• Gather SOD evidence and work with the business on any conflict resolution.
• Manage adjustment/dispute/refund approvals and thresholds, ensuring limits are adhered to.
• Perform various ad hoc and recurring analyses.
• Liaise with internal and external support teams for the resolution of issues related to the billing system security matrix.
• Perform other related duties as required.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, as well as that of their colleagues and the general public. They must use available personal protective equipment at all times and comply with all health and safety instructions, directives, policies, and procedures issued by the company.
• Incumbents must be aware at all times that the execution of their work supports the ultimate goal of providing excellent service to current and potential clients of the company, including internal clients.

ESSENTIAL QUALIFICATIONS

• University degree in a relevant discipline or an equivalent combination of education and experience is required.
• 5+ years of experience in systems analysis, including requirements definition, feasibility studies, cost estimates, proposals, design, development, quality assurance, user acceptance testing, and implementation.
• Excellent interpersonal and organizational skills.
• French and English, spoken and written, an asset.
• Effective analytical skills.
• In-depth knowledge of Compass, MIND, and CSG is an asset.
• Methodical approach and a strong sense of organization.
• Advanced knowledge of MS Excel and Google Workspace software.
• Critical and analytical mindset.
• Ability to work in a fast-paced environment and manage ambiguity.
• Ability to process a significant amount of information.
• Ability to summarize observations and synthesize recommendations for various audiences, both verbally and in writing.
• Results-oriented.
• Autonomy and initiative.

#LI-HYBRID

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At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]