Position Summary

What will your job entail?

Job Responsibilities:
•Handle incoming and outbound calls based on learned skill sets within required standards.
•Process business transactions for Billing and Agency commission transactions.
•Utilize company systems to enter all transactions while maintaining production and quality standards.
•Ensure all problems, processing and inquiries are handled efficiently within established time frames.
•Work in partnership with stakeholders and US Assure’s corporate vision and mission.
•Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
•Educate agents on commission information, portal access and account information

Work Experience and Education:
Minimum: High School or GED

Experience

Minimum: 2 years customer service experience

Additional Experience, Knowledge, Skills, and Abilities
•General knowledge of the property and casualty insurance industry.
•Proven ability to navigate accepted business software and systems.
•Proven ability to research systems and tools and work independently.
•Proven technical, computer and internet usage skills.
•Proven knowledge of customer service skills and strategies

Competencies
•Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
•Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
•Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning.
•Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
•Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.
•Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties.
•Productivity - Manages workload, works efficiently, meets goals and objectives.
•Decision Making - Identifies issues, problems and opportunities, gathers information, interprets information, generates alternatives, chooses appropriate action, commits to action, and involves others.
•Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.
•Teamwork - Accountable to team, works to meet established deliverables, appreciates view of team members, respectful

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.