The Full-Cycle Biller is responsible for providing TruBridge claims processing services to Critical Access Hospital (UB-04) and Rural Health Clinic (CMS-1500) facilities in New Hampshire.  This includes coordinating the day to day activities of a hospital's or clinic’s business office such as patient billing and collection, third-party payer relations, and/or preparation of insurance claims.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Coordinates business office functions and personnel that may include, but is not limited to patient billing, credit and collections, and data entry.
• Recommends new processes and changes in current processes.
• Implements controls to ensure appropriate submission, billing and credit and collections are kept in accordance with established procedures
• Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts
• Ensures that accurate and timely billing is being done by staff members in accordance with established procedures and third-party requirements
• Responsible for consistently meeting production and quality assurance standards
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities
• Protects customer information by keeping all information confidential
• Processes miscellaneous paperwork
• Ability to work with high profile customers with difficult processes
• May regularly be asked to help with team projects
• Responsible for assisting manager in the management of employees which would include coaching, training and performing necessary disciplinary actions including following up on action plans for their employees.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Ensures employee compliance with dress code, attendance and other company policies.
• Processes miscellaneous paperwork and performs other administrative duties as assigned.

Minimum Requirements:

Education/Experience/Certification Requirements

• At least 3-5 years Full-Cycle billing experience, can include Acute Hospital and/or Physician (Profee) claims
• Experience with Claims and Denial Que's
• Familiar with Commercial and Medicaid claims REQUIRED
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed. 
• Excellent critical thinking, organizational, and time management sills with a strong attention to detail, accuracy, and follow through

Why join our team?

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave