Patient Care Technician (PCT) – Float Pool | Western Massachusetts | Baystate Health  

Full-Time & Part-Time | Day & Night Shifts  

Position Overview  

Baystate Health is launching the Baystate Health Staffing Optimization Team (BHSOT), a new Patient Care Technician (PCT) float pool designed to provide experienced patient care and behavioral health support staff with greater flexibility while helping meet patient care and staffing needs across Western Massachusetts. 

As a Baystate Health Float Pool PCT, you will be hired into either a Facility Float or System-Wide Float position. Both opportunities offer variety, flexibility, and the opportunity to work across designated patient care and behavioral health areas based on your experience and assigned clinical grouping. 

Choose Your Float Pool Opportunity 

• Facility Float PCT 

• Provide direct patient care across designated clinical areas within a specific Baystate Health facility. 

• Facility Float PCTs must be able to work in all areas included within their assigned clinical grouping. 

• System-Wide Float BRT 

• Provide direct patient care across designated clinical areas at multiple Baystate Health facilities. 

System-Wide Float PCTs must be able to work in all areas included within their assigned clinical grouping. 

• Compensation differentials vary by float assignment and applicable position or clinical grouping. 

Responsibilities   

As a Baystate Health Float Pool Patient Care Technician, you will: 

• Provided safe, age-appropriate patient care, assisting with activities of daily living, mobility, elimination, and personal care while promoting patient dignity and safety.  

• Monitored and accurately documented vital signs, weights, intake/output, and other physiological parameters; promptly reported significant changes in patient condition to nursing staff.  

• Assisted with treatments, procedures, dressing changes, specimen collection, point-of-care testing, and physician examinations in accordance with hospital policies and procedures.  

• Provided one-to-one patient observation as needed, recognized changes in patient condition or safety concerns, and responded appropriately to emergency situations.  

• Collaborated effectively with nurses, physicians, and interdisciplinary team members while maintaining clear communication, accurate documentation, and patient-centered care. 

Why Join the Baystate Health Float Pool? 

The BHSOT float pool offers experienced Patient Care Technicians a new way to work within a large health system. 

You'll have the opportunity to: 

• Build experience across multiple behavioral health and patient care environments. 

• Work with different interdisciplinary teams and patient populations. 

• Choose between Facility Float and System-Wide Float opportunities. 

• Enjoy variety rather than working on one unit every shift. 

• Develop and strengthen patient care, safety, observation, communication, and clinical support skills 

• Make a meaningful difference in the care and safety of patients across Baystate Health. 

• Receive applicable compensation differentials based on your assignment and eligibility. 

• Work without an on-call requirement. 

• Be part of a new program focused on staffing flexibility and supporting safe, high-quality patient care across Baystate Health. 

Schedule & Employment Options  

Full-Time and Part-Time positions are available for: 

Day shift 

Night shift 

Facility Float 

System-Wide Float 

Specific shift lengths, schedules, and clinical assignments vary by position and assigned clinical grouping. 

Locations & Clinical Areas 

Baystate Health Float Pool PCTs support designated patient care areas throughout Western Massachusetts. Depending on your position, you may work within one Baystate Health facility or across multiple Baystate Health facilities. 

Designated areas may include: 

• Emergency Department 

• Medical/Surgical 

• Pediatric and Adolescent Services 

• Neonatal Intensive Care Unit 

• Other designated patient care area 

BHSOT positions are structured around defined assignments or clinical groupings. PCTs must be able to work in all areas included within their assigned grouping. 

Minimum Qualifications 

The ideal Float Pool PCT is an experienced clinical support professional who is experienced with direct patient care and who can adapt to different care environments. 

Required: 

• High School Diploma or GED. 

• Relevant clinical or patient care experience consistent- At least 24 months. 

• Ability to work in all areas included within the assigned clinical grouping. 

• CPR through the American Heart Association BLS Provider certification required prior to start. 

Relevant experience may include, but is not limited to: 

• Direct patient care 

• Working with patients in a hospital setting/group home setting/skilled nursing facility  

• Certified Nursing Assistant (CNA) experience 

• Medical Assistant (MA) experience 

• Home Health Aide (HHA) experience 

• Patient Care Assistant (PCA) experience 

Compensation & Benefits 

Full-Time and Part-Time positions are benefit-eligible based on the applicable FTE and position. 

Behavioral Resource Technicians receive applicable compensation differentials based on their Facility Float or System-Wide Float assignment and applicable shift or clinical grouping. Additional premium pay programs may apply when eligibility requirements are met. 

Join Baystate Health as a Float Pool PCT 

If you're an experienced direct patient care professional looking for flexibility, variety, and the opportunity to support patients across different care environments, the Baystate Health Staffing Optimization Team offers a new way to practice. 

As a Float Pool PCT, you'll play an essential role in maintaining patient safety, providing compassionate direct care, supporting patients and families, and partnering with nurses and interdisciplinary teams across Baystate Health. 

Choose the opportunity that fits your career: Facility Float PCT or System-Wide Float PCT. 

Apply today to join Baystate Health's new Patient Care Technician Float Pool in Western Massachusetts.