Position Summary: 

The Behavioral Health Navigator assists with patients who have complex psychosocial needs and require assistance with eligibility determination for social programs and funding sources and qualify for community assistance from a variety of special funds and agencies. Participates in the development of a discharge plan of care for high-risk patient populations. Receives referrals for individuals from at-risk populations from interdisciplinary team members (including physicians, Case Managers, staff nurses and other members of the care team). Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. All age groups are served by this position.

Minimum Qualifications:

Required

• Bachelor’s Degree in Community Health, Medical Social Work, or related field
• American Heart Association BLS
• Six months minimum Community Resource experience

Preferred

• Master of Social Work (non licensed)
• Preferred: One year community resource management experience

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Collaborates with the Crisis Intervention Specialist or Behavioral Health Specialist to develop and implement an individualized person-centered treatment plan.
• Identify needs in social determinants of health and connect the patient and family to community resources
• Track high frequency/at risk patients throughout the course of care and update team of potential issues
• Advocating for patients and their needs
• Helps with patient assistance programs
• Assists and set ups Telehealth support for patients

Knowledge, Skills, and Abilities

• Strong emotional intelligence, interpersonal and teamwork skills
• Detail oriented, organizational skills and the ability to prioritize
• Strong interpersonal, verbal and written communication skills
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Computer applications, MS Office, EMR, internet applications and standard office equipment
• Self-directed, completes assignments accurately, thoroughly and with minimal oversight
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.

Physical Requirements

• Lifting, Pushing, and Pulling: Support 50 pounds of weight (patient, assist with bedside needs, etc.) Lift 50 pounds (pick up a child, transfer a patient, etc.) Carry equipment/supplies. Use upper body strength (CPR, physically restrain patient, etc.)
• Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
• Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-Call Availability: On-call work may be required to respond to organizational and patient needs promptly.
• Effective Communication: Proficient in effective communication, both in person and through various technologies.
• Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients or families.
• Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities.           

Exposures

Tasks Include Potential Exposure: Job tasks may involve exposure to:

• Bloodborne pathogens, such as blood, bodily fluids, or tissues.
• Radiation in settings where medical imaging procedures are performed
• Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
• Infectious diseases due to contact with patients in areas that may have contagious illnesses
• Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.  They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.