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Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Receives and triages phone calls from the full range of internal and external admission points including the ER, OR, Clinics, and Short Stay. Logs all incoming requests. Receives and triages phone calls to appropriate providers during emergency situations. Updates multiple Reservation Request Lists within the bed management system.  Adds patients awaiting admission to UMMMC to the reservation list. 
2. Enters intake patient information into the bed management system. Provides bed status updates and alerts Care Connection staff when bed is identified.  
3. Creates reservation requests for patients as needed, including urgent admits from clinics, home, and other facilities.etc.  Monitors bed availability.  Alerts supervisors and/or nursing leaders when additional resources are needed. 
4. Prioritizes requests on the Reservation Request List in accordance with department practice and policies. Applies functional knowledge of inpatient hospital units on the UMass Memorial Medical Center campuses. Triages patients accepted for admissions. Utilizing knowledge of patient diagnoses and physician preferences, determines the most appropriate unit to admit the patient to. 
5. Escalates priority issues to Care Connection Center Director and/or Manager as needed.   Escalates room turnover issues to housekeeping supervisors as needed.
6. Registers patients (e.g. direct transfers) by entering information into the computer-based patient registration, and bed management system. Inputs demographic and insurance information when available.  Follows up to correct discrepancies as required. 
7. Books appropriate beds on both campuses for patients on the Reservation Request List.  Admits patients in the bed management system.  Completes necessary admissions paperwork for admitted patients, including preparing patient bracelets and cards.  May reassign patients based on changes noted in acuity when patient arrives at the hospital. 
8. Provides relevant patient information to the admitting unit to facilitate the patient’s care upon arrival including estimated time of arrival, condition, special precautions, and admission instructions. 
9. May assist families/visitors in locating admitted patients and/or with hotel arrangements in accordance with hospital/departmental policy.
10. Reconciles the hospital census, verifying that patients are listed in the correct beds within the bed management system.  Ensures PACU and ED boarders are in the correct accommodation code (e.g. private, telemetry).                 
11. Monitors and analyzes key patient flow statistics.  Works to ensure system-wide benchmarks are achieved.
12. Reviews patient census across both campuses and runs a variety of occupancy/census reports.  Distributes relevant reports to leaders within UMMMC daily. 
13. Updates physician fields within bed management system as required.  Records changes in log and responds to physician change requests.
14. Reconciles OR schedule with the bed management system and elective pre-registration list.  Once reconciled, add patients to the Reservation Request List in the bed management system on the appropriate date.
15. Maintains accurate and timely records, logs, files, and related information as required.  Updates DPH website as required by department/hospital policy. 

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School graduate or equivalent.

Experience/Skills:
Required:
1. 3+ years of related experience.
2. Requires the ability to use specialized applications software and computer systems for patient registration, scheduling and a knowledge of business office procedures.
3. Requires knowledge of medical terminology, third party payer billing and managed care requirements and procedures.
4. Typing speed must be 35+ wpm.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.