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Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      

As a Beaker CPI Systems Analyst I, you will support information technology applications by planning, designing, implementing, maintaining, and optimizing system functionality, specializing in Outreach Laboratory Interfacing and Maintenance. In this role, you will troubleshoot Beaker/LIS-related incidents, perform workflow analysis, monitor and resolve interface errors, and complete low-complexity Beaker/LIS build tasks. You will also support, maintain, and enhance the Atlas system, which serves external clients and is instrumental in supporting the growth and strategic mission of Cleveland Clinic Laboratories.

This role is integral to client onboarding and connectivity efforts, including submitter build activities, test build coordination, validation and testing of Beaker updates through the TDMS request process, upgrading testing, and implementation of new client interfaces and integrations. In addition to your technical responsibilities, you will serve as a primary point of contact for client users, client technical teams, fellow analysts, and LIS/EMR vendors, providing operational support, troubleshooting, training, and guidance on system functionality and workflows.

A caregiver in this position works days from 8:00 a.m. -- 5:00 p.m.

To be considered for this role, caregivers must reside in Ohio or Florida.

A caregiver who excels in this role will:  

• Collaborate with system users and other IT professionals to evaluate, plan, design, implement, and provide ongoing optimization and preventative maintenance support for Beaker/LIS-related applications.
• Gather, validate, and translate technological requirements into design and development specifications while providing Beaker/LIS-related product management.
• Analyze, design, and build workflows to meet the needs of Beaker/LIS users.
• Analyze and diagnose Beaker/LIS-related system problems, identify root causes, and resolve issues or escalate them to appropriate IT staff when outside the area of responsibility or expertise.
• Assume on-call responsibilities as required.
• Monitor interfaces and troubleshoot errors.
• Provide end-user support for Epic Beaker issues, focusing on pre-analytical, phlebotomy, and patient-facing workflows for laboratory operations.
• Build and maintain laboratory records in Epic to support system enhancements and laboratory requests.
• Support laboratory billing processes.
• Participate in regular meetings with the analyst team and laboratory subject matter experts (SMEs).
• Provide ongoing project support.
• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

• Associate's Degree in Information Technology, Computer Science or related field and two years of implementation, support and management of computer-based information systems experience preferably in a health care or lab environment OR two years of clinical experience in a role utilizing the systems supported by this position (Epic, Beaker, LIS) 
• OR Bachelor’s Degree and one year of experience 
• OR High School Diploma/GED and four years of clinical or implementation, support and management of computer-based information systems experience preferably in a health care or lab environment 

Preferred qualifications for the ideal future caregiver include: 

• Experience typically supported by a license in a medically related field such as nursing, respiratory, lab, or technical certification in a related field 
• Certification/proficiency in one or more Epic applications 
• Beaker certification/proficiency or other Lab Informatics System certification 
• Familiarity working in a clinical system
• Knowledge of laboratory workflows
• Pathology and lab medicine practical experience
• *For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.