QUALIFICATIONS

• High school diploma or equivalent education.
• Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience.
• Must have excellent customer service and communication skills. 
• Flexible work schedule.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

RESPONSIBILITIES/DUTIES

• Make and serve beverages as requested in a professional, courteous and timely manner following TPC standards. Use the guest’s name during service.
• Deliver distinctively different and authentic experiences to all guests; act with a customer-comes-first attitude.
• Educate customers on menu items and answer any questions they may have.
• Recommend new menu items and communicate customer feedback to managers.
• Contribute to positive team environment by recognizing issues, proactively working to resolve them, and communicating them to managers.
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Use basic math skills to handle cash and credit transactions.
• Receive and process cash and credit card payments.
• Serve prepared food, i.e., cookies, pastries, sandwiches and muffins.
• Prepare and serve beverages according to recipes.
• Brew drip coffee as needed.
• Fill the drinking water container, mason cup tray, and buffet items.
• Ensure the bar area and equipment are clean at all times.
• Maintain an empty dirty dish bin. 
• Wash and put away dishes in the kitchen.
• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise.
• Maintain stock of clean mugs and plates.
• Complete tasks on shift checklist, initial completed tasks, work ahead to ensure completion prior to shift end, and remain until it is completed. 
• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off the floor.
• Operate within established guidelines, policies, standards and constraints as set by PGA Tour Golf Course Properties, Inc.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
• Understand and follow procedures to maintain proper sanitation, conforming to all jurisdictional and club imposed regulations and rules regarding food service sanitation.
• Perform any other duties and responsibilities assigned by management.
• Special projects or other duties as assigned.