Job Description:

Bank Ward Administrator -Day Surgery

Cromwell Hospital – London, SW5 0TU

Salary: Competitive

We make health happen

Join Cromwell Hospital's Day Surgery Ward as a Bank Ward Administrator and play a key role in supporting the delivery of outstanding patient care. Working closely with clinical leads and the wider multidisciplinary team, you will help ensure the smooth, safe, and efficient day-to-day running of the ward through effective coordination and administrative support. This is an excellent opportunity for an organised and proactive individual who thrives in a busy healthcare environment.

Duties & Responsibilities:

Administration and patient coordination

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner and provide the highest standard of customer care.
• To be efficient in administrative systems such as Compucare, Genesis and be competent to advise others and problem solve
• To organise and manage patient files on the ward, ensuring they are stored according  to hospital policy to protect confidentiality, prepared for admission, organised correctly on discharge and promptly returned to medical records.
• To have an efficient telephone manner to take and give accurate information.
• To be able to schedule post-operative appointments for patients if required.

Key Skills & Experience needed for this role

• Good communication skills.
• Excellent English – written and spoken
• Proficient IT Skills
• Reliability
• Ability to work as part of a multi-disciplinary team
• Ability to express an understanding of the key principles of infection control

Benefits

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. Alongside flexible hours to suit your own circumstances you’ll also be able to take advantage of other great benefits:

• An hourly rate that incorporates payment of annual leave.
• Subsidised staff canteen and coffee shop lead by expert caterers.
• Inclusion in the NEST government pension scheme.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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