You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

The AVP of Claims Recovery is a highly visible, officer-level leadership role responsible for setting the strategic direction of Claims Recovery operations and advancing recovery capabilities across the Claims organization. The AVP will lead a talented team of more than 25 claims professionals, including direct and indirect reports, while overseeing recovery training, technical development, and the execution of key strategic and operational objectives.

This is an opportunity to make a meaningful impact on the performance and continued evolution of an important area of the Claims organization.

The position offers a flexible hybrid work schedule and may be based in one of the listed CNA office locations.

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Implements strategic and operational objectives with substantial impact on the short-term success of the recovery claims operations and drives for superior results.
• Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on optimizing talent and succession planning in accordance with corporate strategic direction.
• Manages enterprise wide planning, organizing and leading of all recovery claim programs, metrics, processes, results and initiatives.
• Analyzes and manages workflow and staffing to drive increased efficiency and productivity. Acts as liaison to senior management.
• Technical oversight of high exposure recovery claims to ensure files are investigated, evaluated and managed in a timely manner.
• Drives continuous improvement within scope of responsibility through initiatives, mobilizing others to deliver results. Includes identifying emerging issues and trends through information analysis and use of technological resources.
• Reports on recovery trends and exposures to both internal and external business partners.
• Coordinates with underwriting, legal, staff counsel, and actuarial to ensure knowledge sharing on market trends, legal climate and loss recovery opportunities.

Reporting Relationship
Typically VP and above

Skills, Knowledge and Abilities

• In-depth technical knowledge of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions.
• Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environmentLeadership and management skills demonstrating integrity and professionalism.
• Ability to drive results by identifying, and resolving problems within scope of responsibility.
• Knowledge of the insurance industry, its products and services.
• Knowledge of Microsoft Office Suite and other business-related software.
• Utilizes metrics and information analysis in business decision making.
• Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
• Acts with a sense of urgency to advance priorities of the organization.
• Thinks creatively and uses diverse ideas to solve problems.
• Raises expectations of self and others by continuously learning and broadening industry and technical skills.
  

Education and Experience

• Bachelor's degree with Master's preferred in finance, business or related field or equivalent.
• Typically a minimum of 10 years claims experience, with five years management experience.
• Experience leading leaders strongly preferred.
• Applicable certifications preferred.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $152,000 to $242,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]