Shift: 2nd Shift

Days: Monday, Tuesday, Wednesday, Thursday

Hours: 2:30 PM to 1 AM

Location: Smyrna, TN (Technical Logistics Center)

Asurion, the global leader in technology support and protection. Innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers. Asurion’s 17,000 global employees support its 280 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

Role Summary

The Automation Engineering Technician is a key technical expert responsible for the deployment, maintenance, and optimization of automated solutions within Asurion’s Supply Chain network. This role bridges the gap between high-level engineering design and daily operational execution. You will ensure that automated systems—including robotics, vision systems, and conveyance—operate at peak efficiency to drive productivity, reduce costs, and support New Product Introductions (NPI).

Key Responsibilities

Technical Operations & Maintenance

• System Upkeep: Execute general maintenance, fabrication (jigs/tooling), and repairs on automated equipment to ensure safety, and maximum up time.
• Preventive Care: Research OEM manuals to develop and execute Preventive Maintenance (PM) tasks, calibrations, and ESD checks in compliance with QMS and safety standards.
• Performance Monitoring: Track and report on key metrics such as Overall Equipment Effectiveness (OEE), Units Per Hour (UPH), availability, and yield.
• NPI Support: Participate in the installation, relocation, and testing of new hardware and software deployments.

Engineering Support & Process Improvement

• Troubleshooting: Lead root cause analysis and Level 3 technical support for complex system malfunctions, escalating to senior engineering staff when necessary.
• Continuous Improvement: Identify and implement opportunities for process enhancements, utilizing data to influence decision-making and operational strategy.
• Documentation: Create and maintain high-quality engineering reports, Work Instructions (WI), Job Aids (JA), and FMEA documentation.
• Operational Readiness: Support Automation Engineers in developing business cases, tracking CAPEX/OPEX spend, and validating projected savings.

Management & Coordination

• Inventory Control: Manage maintenance spare parts inventory (min/max levels) and oversee the organization of work areas using 5S methodologies.
• Stakeholder Collaboration: Act as a liaison between internal teams (IT, Operations, Quality) and external vendors to resolve technical issues and manage project timelines.
• Training: Facilitate knowledge transfer by training operators and other technicians on new equipment and updated safety protocols.

Qualifications & Skills

Education/Experience Minimum

• Associate degree in engineering or 2+ years of hands-on experience implementing automated solutions in a manufacturing or supply chain environment.

Technical Proficiency

• Practical knowledge of PLCs, robotics, vision systems, and conveyance.

• Experience with QMS, 5S, and Root Cause Analysis.
• Advanced skills in CAD, 2D and or 3D, MS Office (Excel & PowerPoint) for data analysis and reporting.

Core Competencies

• Strong analytical skills with the ability to interpret complex technical documents and legal/financial reports.
• Ability to work independently while fostering cross-functional collaboration.
• A "bias for action" with the ability to prioritize tasks in a fast-paced, multi-requestor environment.

Travel

• Ability to perform minimal domestic and international travel as required.

About Asurion:

Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-company NEW, provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately held with more than 10,000 employees and operates in six countries across three continents. For more information, please visit www.asurion.com.  

 EOE/M/F/DV