Job Title:

Job Description

Key Responsibilities

• Manage a dedicated territory and collaborate closely with your team to achieve revenue-based quotas through renewals, services, and upsell opportunities.
• Execute end-to-end renewal sales motions, including quotation preparation, pricing discussions, contract negotiation, and renewals.
• Prepare, present, and follow up on quotations, ensuring alignment with customer needs and company guidelines.
• Proactively negotiate renewal terms to maximize retention and revenue while maintaining long-term customer relationships.
• Build and maintain strong customer relationships through high-volume outbound engagement via phone and email.
• Develop strong product and technical knowledge to effectively assess customer requirements and articulate value.
• Identify and resolve customer concerns, objections, or roadblocks that may impact satisfaction, product usage, or renewal outcomes.
• Manage competitive pressures effectively to retain customers and support account expansion.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain accurate and up-to-date records in CRM systems (e.g., Salesforce or equivalent).
• Collaborate closely with team members and management to ensure a professional and consistent customer experience.
• Leverage technology, data, and AI-powered tools to optimize sales workflows and outcomes.
• Report directly to a Sales Manager and contribute to overall team performance.

Required Qualifications

• Min 2 years of experience in renewal sales, supported by strong end-to-end sales exposure.
• Demonstrated success in achieving renewal, retention, or revenue-based targets.
• Experience handling quotations and customer negotiations.
• Strong communication and relationship-building skills in a fast-paced, high-volume environment.
• Comfortable with outbound customer engagement.
• Strong problem-solving skills with a customer-first mindset.
• High emotional intelligence, including empathy and self-awareness.
• Ability to quickly learn new products, systems, and sales technologies.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.

• Experience in IT / SaaS / Cybersecurity is a strong plus.
• Experience working in a high-volume calling environment.
• Hands-on experience using Salesforce.com or a similar CRM system.

Language Requirement: English & Cantonese

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