GOC Product Owner

We are looking for a GOC Product Owner to join our Global Operations Center. This role serves as the central point of coordination for GOC operational needs, initiatives, process improvements, integrations, and tooling requirements, connecting operational priorities with the teams responsible for technical delivery. Reporting to the Director, Database Administration, you will drive cross-functional initiatives from requirement through delivery, ensuring clear ownership, accountability, and measurable operational outcomes. The role is locate in Jerusalem. We would love to speak with you if you have experience in IT operations, IT service management, or cross-functional technology delivery and enjoy turning operational challenges into structured improvements.

About You

• At least 2 years of experience in IT operations, IT service management, operational excellence, product or project ownership, or cross-functional technology delivery.

• At least 2 years of experience with core ITSM processes, including incident management, problem management, change management, monitoring, escalation, and continuous service improvement.

• Experience coordinating cross-functional technology delivery across multiple teams, such as Infrastructure, Cloud Operations, Engineering, Support, DBA, Monitoring, Product, or Service Management.

• Experience using ServiceNow or a comparable enterprise ITSM platform, including incident, problem or change management, workflows, CMDB, dashboards, or reporting.

• Experience with operational monitoring, alerting, analytics, or reporting platform, such as PagerDuty, Centreon, Pingdom, Datadog, Power BI, or an equivalent tool.

It Would Be Great If You Also Had...

• Experience supporting a 24/7 Global Operations Center, NOC, command center, or other mission-critical operations environment.

• Experience defining or tracking operational metrics such as MTTR, SLA achievement, availability or uptime, incident volumes, alert volumes, problem recurrence, or change success rates.

• Experience coordinating ServiceNow enhancements, workflow automation, CMDB improvements, dashboards, or reporting requirements.

• Experience with AIOps, monitoring and alerting improvements, RCA/PIR, customer communications, or incident escalation processes.

• Experience maintaining an operational roadmap or product backlog across multiple technology teams.

What Will You Be Doing in This Role?

• Manage GOC operational requirements from intake through delivery, maintaining a prioritized backlog with clear requirements, user stories, acceptance criteria, and expected outcomes.

• Coordinate initiatives across Infrastructure, Cloud Operations, DBA, Product, Support, Engineering, Monitoring, Incident Management, and ServiceNow teams, ensuring clear ownership and management of cross-team dependencies.

• Drive delivery by tracking commitments, following up on actions, escalating blockers and risks, coordinating acceptance, and verifying that completed solutions meet the agreed operational need.

• Lead continuous improvement across ServiceNow, monitoring and alerting, AIOps, incident and problem management, RCA/PIR, reporting, operational processes, runbooks, and support handoffs.

• Track and communicate delivery progress, priorities, milestones, risks, dependencies, overdue actions, achievements, and decisions required to GOC and IT stakeholders.

About the Team

The GOC Product Owner supports the Global Operations Center (GOC/HUB) and works across a broad network of technology and operational teams, including Infrastructure, Cloud Operations, DBA, Product, Support, Engineering, Monitoring, Incident Management, and ServiceNow. The role owns coordination, requirement clarity, stakeholder alignment, progress tracking, acceptance, and outcome delivery. Technical implementation remains with the appropriate engineering, platform, application, infrastructure, monitoring, or service-management teams. This role reports to the Director, Database Administration.

Hours of Work

This is a full-time position aligned with local working hours in Israel.

Work Model

This position follows a hybrid work model and is based in our Jerusalem office.

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.