About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $90,000.00 - $106,000.00/year, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to report to work on site at the Wellington Webb Building (201 W. Colfax Ave, Denver, CO 80202) five days a week and includes regular visits to other City buildings across the Denver Metro area.

What You’ll Do

In Technology Services, our mission is to improve city performance through four basic strategies: Operational Stability, Strategic Growth, Customer Experience and Innovation Acceleration. In this Associate Network Engineer role, you will manage, maintain and upgrade all City and County of Denver’s wired and wireless network equipment, ensuring reliability and access for our customers.
 

Responsibilities

• Monitor Network and Voice hardware - respond to outages and issues as needed while providing regular updates to manager
• Respond to and resolve network and voice systems outages during business hours and on-call as needed
• Support the Cisco WebEx Cloud Calling environment
• Plan, coordinate, and perform IOS upgrades, switch and router replacement following change management procedures
• Assist with vulnerability management, including diagnosing, researching, and remediating Common Vulnerabilities and Exposures (CVEs)
• Monitor ServiceNow queues - troubleshoot and resolve routine to complex break fix requests, complete assigned tasks while providing customers with regular status updates
• Perform and interpret packet captures
• Create detailed change records as needed for network and telephony changes
• Extend and troubleshoot voice circuits (SIP and TDM)
• Troubleshoot analog telephony line issues
• Competence with tools such as toner, cable tester, punch down, butt set, RJ11/RJ45 crimper
• Monitor, tune, diagnose, and resolve routine to complex operating system, application, and database problems
• Collaborate with internal and external customers to identify system problems and provide solutions following best practice and departmental standards
• Plan and coordinate agency staff moves
• Identify and recommend process improvements
• Establish and maintain a positive working relationship with peers, internal and external customers, including vendors
• Create and maintain network and telephony documentation including knowledge-base articles
• Provide leadership and mentoring to junior team members
• Other duties as assigned

What You’ll Bring

We are looking for someone with some or all the following skills and experience:

• Extensive knowledge and skill in Cisco route / switch
  • Cisco: applicants must demonstrate at least (2) years of in-depth route / switch specific to Cisco Catalyst & Meraki platforms / hardware
• Knowledge and skill in Cisco Call Manager, Cisco WebEx Cloud Calling, and AWS Call Center a plus
  • Demonstrated knowledge/skill in configuring and troubleshooting Call Manager, WebEx Cloud Calling and AWS Call Center
•  Knowledge and skill in Cisco Unified Wireless
  • Demonstrate knowledge/skill in configuration and management of the Cisco Unified Wireless platforms including the Cisco Wireless 9800 WLC Controller, LWAP installation, Catalyst Center, and Cisco ISE
• Knowledge and skill in Infoblox DDI
  • Demonstrate knowledge and skill in configuring, troubleshooting, and managing DNS, DHCP, and IPAM -
• Effective written and verbal communication skills
• Experience with Microsoft Visio, Word, Excel and Outlook
• Extensive SolarWinds (or other monitoring platform) experience
• Current CCNA/CCNP certification preferred

Minimum Qualifications

• Education Requirement: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.
• Experience Requirement: Two (2) years of professional Information Technology experience installing, maintaining, and/or modifying net-work operating systems to include both software and hardware.
• Education and Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post- high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certification Requirement: Requires a valid driver's license at the time of application.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Application Deadline

This posting is expected to stay open until November 1st. Please submit your application as soon as possible and no later than November 1st at 11:59 p.m. MST.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range

Target Pay

Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

For information about right to work, click here for English or here for Spanish.