Job Description:

Position Summary

The Associate Manager - Contracts is responsible for providing contractual, commercial, and risk management support for existing customer accounts throughout the contract lifecycle. This role partners closely with Client Partners, Client Success Managers, Delivery teams, Account Operations, Supply Chain, Security, Finance, and Legal stakeholders to support contract execution, amendments, renewals, governance, compliance awareness, and dispute avoidance. The role combines contract management expertise with leadership responsibilities, including mentoring team members, driving operational excellence, and supporting Contract Management function objectives.

Key Responsibilities

Contract Lifecycle Management

• Draft, review, negotiate, and manage a broad range of contractual documents under existing customer agreements, including: Amendments Addenda Extensions Renewals Change requests Local Service Agreements (LSAs) Local Country Agreements (LCAs) Information Security Addenda Data Processing Agreements Novation and assignment agreements
• Review Statements of Work (SOWs), change requests, solution packs, and related contractual documentation for consistency with governing agreements and commercial requirements.
• Support contract exits, transitions, and termination-related activities.
• Draft and review customer notices and contractual correspondence.
• Conduct contract risk assessments and support governance approval processes.

Contract Advisory and Risk Management

• Provide interpretation of contractual obligations, rights, risks, and remedies.
• Advise business stakeholders on contractual impacts of operational, commercial, service delivery, and customer issues.
• Support dispute avoidance and resolution activities through contractual analysis and guidance.
• Assist delivery and account teams in understanding contractual obligations and commitments.
• Identify risks associated with non-contracted work, scope creep, and commercial exposure.
• Recommend strategies to protect revenue, improve margins, and mitigate contractual risks.

Governance and Operational Excellence

• Develop executive summaries and contract overviews for strategic customer accounts.
• Maintain accurate contract records and documentation within contract management systems.
• Participate in account reviews, governance forums, customer meetings, and internal reviews.
• Ensure contractual information, obligations, amendments, and change histories are maintained and documented appropriately.
• Support audit, compliance, and governance-related activities from a contractual perspective.

Stakeholder Management

• Act as a trusted advisor to account leadership and delivery organizations.
• Build strong working relationships across Legal, Delivery, Sales, Account Operations, Finance, Procurement, Security, Supply Chain, and senior business stakeholders.
• Collaborate with Transactions, Litigation, Compliance, Privacy, and Security teams on customer matters requiring cross-functional support.
• Facilitate alignment between contractual commitments and business objectives.

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