Job Description

General Summary:

The Associate Director, Global Patient Safety (GPS) Individual Case Safety Report (ICSR) Therapeutic Area (TA) Lead is responsible for the oversight of global ICSR processing excellence and external business management within a specified TA.  This position plans, executes and manages the technical aspects of Individual Case Safety Report (ICSR) processing and reporting, as well as provides oversight to external PV partners and vendors.

GENERAL RESPONSIBILITIES AND REQUIRED SKILLS

The Associate Director, Global Patient Safety ICSR TA Lead plays a key role in managing global ICSR processing excellence and external business management. This position serves as subject matter expert in global pharmacovigilance regulations pertaining to ICSR processing, reporting, and submission. This position is a key contributor to developing and implementing best standards and practices in Global Patient Safety (GPS). This position represents GPS in various cross-functional initiatives and therefore, must possess the relevant technical PV experience as well as good communication skills. The Associate Director, GPS ICSR TA Lead manages external PV business partners and vendors, and therefore must have excellent project management skills and relevant vendor management experience. Additionally, this position will support all GPS key operational goals and objectives.

Key Duties and Responsibilities:

• Leads (line or matrix) TA ICSR operations
• Collaborates with other GPS TA Leads to ensure ICSR process adherence to global regulations, reinforce process harmonization across TAs as appropriate, provide vendor oversight through Key Performance Indicator (KPI) development and monitoring within the quality management system
• Contributes to the ongoing development of innovative best practices for ICSR related processes including automation and artificial intelligence implementation
• Mentors staff on managing all aspects of PV (pre and post-marketing), including working with relevant stakeholders to ensure GPS requirements are appropriately addressed, ongoing project maintenance, production of on-time, high quality cases
• Guides staff on technical aspects of clinical trials and spontaneous case processing and reporting
• Subject matter expert for audits, inspections, and health authority inquiries including verbal or written responses to auditors, inspectors, and health authorities
• Represents directly or empowers team members to lead or support GPS in cross-functional initiatives and meetings
• Promotes and demonstrates a culture of high performance and accountability within ICSR by leading by example, providing performance feedback to direct reports as well as collaborators, and by amplifying the achievements of team members
• Escalation of challenges and propose solutions
• Engages and leads a highly motivated, efficient and effective team.
• Collaborates with GPS Quality, Standards & Training in the identification and remediation of regulatory/compliance risks and quality improvements
• Performs case processing activities as needed

Knowledge and Skills:

• 3-5 years of direct external partner and vendor/outsourcing management experience required
• Hands-on experience with all operational aspects of ICSR processing and reporting
• Line management experience preferred
• Excellent project management skills with the ability to align internal and external resources
• Possess a strong sense of responsibility, ability to work autonomously, and be a strong team player
• Ability to manage and react constructively in a high-energy and fast paced environment 
• Excellent interpersonal and communication skills including verbal/written and presentation skills 
• Ability to evaluate and analyze procedural gaps

Education and Experience:

• B.S. (or equivalent) in life sciences or allied health professional degree with 8+ years of direct clinical and post-marketing PV experience required

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Remote-Eligible role, you can choose to be designated as: 
1.    Remote: work remotely five days per week and come into the office on occasion – you’re always welcome on-site; or select 
2.    Hybrid: work remotely up to two days per week; or select
3.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Remote

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]