Provides System Quality leadership for complex technology solutions within IQVIA's PASS team. (Patient Access and Affordability Services). Leads quality strategy, planning, and execution while partnering closely with Development, Business Analysis, testing teams and cross-functional partners to drive end-to-end quality outcomes across integrated systems.

This role requires a strong systems-thinking and AI-forward mindset, with the ability to understand upstream/downstream impacts, operate fluidly across System Quality priorities, and leverage emerging technologies to continuously improve how Quality operates.

Essential Functions

• Leads quality strategy, planning, and execution for complex applications and integrated solutions.
• Leads, coaches, and develops a team of QA resources, including onshore and offshore team members.
• Supports resource planning and enables QA talent to flex across System Quality priorities based on business need, risk, and capacity
• Defines risk-based test strategies, test plans, coverage, and release-readiness criteria.
• Evaluates changes through an end-to-end systems lens, identifying integration points, dependencies, downstream impacts, and quality risks beyond the immediate application.
• Drives integration, regression, and end-to-end testing across systems and business workflows.
• Provides quality oversight across multiple initiatives, proactively identifying and escalating delivery, capacity, and quality risks.
• Establishes and evolves QA standards, processes, metrics, tools, and ways of working.
• Uses defects, root-cause trends, and quality measures to drive continuous improvement and prevent recurring issues.
• Brings an AI-forward and technology-first mindset, actively identifying opportunities to apply AI, automation, and emerging technologies to improve QA efficiency, coverage, speed, traceability, and decision-making.
• Serves as a senior Quality partner who influences decisions, challenges ambiguity, and helps teams make informed trade-offs between scope, speed, risk, and quality.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• 8+ years of progressive experience in software quality assurance, testing, or technology delivery.
• Strong understanding of system integration, APIs, data flows, regression, and end-to-end testing.
• Experience leading and developing QA professionals across distributed teams.
• Strong systems thinking, problem-solving, stakeholder management, and communication skills.
• Ability to operate across multiple technologies and business domains and quickly develop an understanding of unfamiliar systems.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.