At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Description

Title:                     Associate Customer Support Scientist II

Location:            South Plainfield, NJ

Company Overview

At GENEWIZ by Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

As a global leader in R&D genomics services, GENEWIZ, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.

Our customers at top-tier pharmaceutical, biotechnology, and academic institutions, as well as cutting-edge start-ups, rely on our proprietary technologies for consistent, reliable, high-quality data, even on the most difficult projects. A full-service provider, we provides Sanger DNA sequencing, gene synthesis, molecular biology, high throughput/next generation sequencing, bioinformatics, and GLP regulatory services

How You’ll Make an Impact:
The purpose of this position is to provide customer support for both whole-plasmid sequencing and Sanger sequencing customers. This position is a non-bench role  strong communication skills and ability to multi-task. This position will assist in analyzing ONT sequencing data using different bioinformatics tools.

Responsibilities:

• Review and report customer DNA sequencing data for both Sanger Sequencing and Nanopore Sequencing.

• Monitor Quality of DNA sequencing data
• Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
• Perform  “repeats works” analysis
• Assist with creating and completing internal projects to make the Technical Support team more efficient
• Mentor new members to the Technical Support team
• Other duties as assigned.

Qualifications: 

• BS Degree in Biological Sciences with 2+ years of experience in molecular biology
• Must have excellent communication and interpersonal skills; both verbal and written are essential
• Must be organized and detail oriented
• Must be solutions oriented and a problem solver
• Closely follow Standard Operating Protocol (SOP)
• Must be able to work in a fast-paced environment, prioritize and meet deadlines. Working with a sense of urgency is a must.  Must be able to productively handle stressful situations at times.

EOE  M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications),  qualifications, performance, and geographic location, among other relevant business or organizational needs.