Essential Duties and Responsibilities:

• Interact with the US health insurance companies (Customer Care Team)
• 60%+ Calling will be involved, should be open to Voice based work.
• Would secure relevant information of Health Insurance of the patient.
• Work on Websites or Applications to perform the activity as per the SOP.  
• Would be working in 6pm to 3 am & 9pm to 6am IST, Supporting US operations
• Should be Open to Learn & adapt as per the changing needs of the process
• Will have to go thru ongoing Trainings (for performance / process needs)
• Should be flexible to be moved across the processes assigned by the Manager (Cater to ongoing process requirements)
• Will have to work as per the prescribed KPI`s / Targets assigned by the Process Manager
• Maintain compliance with all company policies and procedures
• Ensure - Non Disclosure of any PHI.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, effectively communicate with internal and external customers
• Excellent computer proficiency (Open Office, MS Office – Word, Excel and Outlook)
• Must have proven track record of performance in previous assignment.
• Must be able to work under pressure and meet deadlines
• Maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP
• Graduation is mandatory.
• Total Experience should be less than 5 year, whereas relative experience in US healthcare is preferred.
• Fresh graduate can also apply. (Should not be more than 40% population in each batch)
• Should be open to work on 24 x7 environments. Preferably during  6PM to 3PM,
• Shifts can be extended, Shift timing subject to change upon necessity
• Pick & Drop Transportation will be provided along with meal and insurance benefits.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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