[What the role is]

[What you will be working on]

Programme Management

• Build strong relationships with external stakeholders such as corporate clients, industry partners, and internal stakeholders such as academic schools and departments.
• Ensure high-quality delivery and learner satisfaction
• Manage the end-to-end administration of short courses and customised programmes.
• Liaise with sponsoring companies, funding agencies, trainers, programme partners, and participants on all programme-related matters.
• Respond to enquiries from prospective participants and corporate clients with a strong client-centric mindset.
• Update website, EDM, social media sites on programme information to ensure accuracy and relevance.

Operational Excellence

• Manage grant and programme reporting to ensure accurate and timely submissions to relevant funding agencies.
• Manage course funding, setup and operations from enquiries to enrolment and payment processing (eg. attendance and assessment status update) in Skills Training and Enhancement Portal (STEP)
• Resolve administrative issues highlighted by applicants and participants.
• Ensure accurate tracking of attendance, assessment outcomes, and administrative compliance.
• Manage financial reconciliation reports, and timely payments to training partners.
• Ensure compliance with institutional and regulatory requirements

[What we are looking for]

• Qualifications in Business Administration, Education, or a related field, with at least 5 years of relevant work experience.
• Strong customer-centric, team player, able to manage multiple programme and clients concurrently and independently.
• Good communication and relationship management skills.
• Experience in managing stakeholder relationships and working with external partners or vendors.
• Detail-oriented, with strong problem-solving skills in handling programme administration and funding matters (e.g. SkillsFuture course funding schemes)
• Proficient in MS office and experience using AI tools (eg. ChatGPT, Copilot, Claude)